Overall Ratings & Reviews Rakuten STAY Kokura Station

Good location, it's walking distance from the main shopping and dining area. Convenient store just around the corner. The rooms are big and clean. It has refrigerator, microwave, sink, and portable stove for cooking. Also have hangers for hanging clothes. The bathroom and toilet size are big too. The water was strong and hot water was stable. Good choice at this price if you are driving. If you take trains, it might be a 15mins walk from station.

This is like an express hotel with an automated check in via tablets in the lobby. At the conclusion of your check in, an agent will face time to confirm and answer any questions. They have English speaking agents for foreign travelers. The room was compact bur efficient. You use a key code to enter the building and your room. A short walk from Kokura station and the castle park, there are a lot of dining options and shopping nearby.

convenient, clean, easy check in and check out, short walk from Kokura station. Exactly what we needed for a quick overnight between trains.

Located in a very convenient location. Accessable to shopping, restaurants, convenience stores and transportatio. The pnly draw back is that it takes time to communicate with staff

The check-in process was not smooth and did not receive the information until the day of check-out and was very confusing. There is no front desk and no personnel other than a virtual help desk which is inside the hotel and only accessible if you have a code which they did not provide

This hotel had no desk clerk, but we were able to figure out how to check in and get the room lock code. The room was large by Japanese hotel room standards. It felt like a small apartment. The area had many restaurants and shopping areas close by. The laundry room had four washer/dryers that did an excellent job. They even automatically dispensed laundry detergent, so we didn’t have to go find any at a convenience store.

There were ring marks left on the coffee table by a previously used cup. I had to clean the table.

Walkable to Kokura Station Self-check in, so make sure you follow instructions sent to pre-register your information and make that process easier

Rakuten Stay Kokura was clean, modern, and efficient. It was a very comfortable stay, and very convenient for access to the JR station and shopping and dining in the nearby shotengai. Would use a Rakuten Stay again.

Although you have to check in via a tablet, it was quite easy after trying a couple times. Loved the hotel room, very roomy compared to a business hotel. Easy to get around to find eateries, etc. Had a nice time!

complicated check in, the check in code provided was not correct. called service centre couple of times for check in

The room was large and new looking. Very clean as well as a big bathroom. Well equipped with comfortable bed. Very happy with location close to main train station with lots of stores. Easy self check-in. I couldn't be happier except for the terrible Wi-Fi. Had to struggle with that for the 3 days I was there. If it wasn't for the Wi-Fi, everything would've been perfect.

This is a good hotel

房間大 舒適 有廚房 可以自己煮東西 缺點入住手續繁雜 連線很慢 最後 明明是機台當機 工作人員還一直叫我試….

すごく広く綺麗でした。お風呂も広くてアメニティも充実してました。 次に行くことがあっても利用したいです。

備え付けのドライヤーに不備(本体根元でコードが切れかかっており、火傷しそうなくらいにコードが熱くなっており、コードの外装被覆からコードの芯線が見えていた感電やショートの危険があった)があり、髪を乾かす事が出来なかった。 スタッフに問い合わせしたら、代わりのドライヤーが用意できない為返金するとの事・・・。 返金に関しての連絡は一切ありません。 常駐スタッフが居ない訳なので、機器の不具合が発生した場合のリスク管理をもっとしっかりして欲しいと思いました。 部屋は広くて綺麗だっただけに、残念です。

洗い場のあるお風呂は良い　

清潔でよかった。

Check in 方式非常不方便，要先進入接待大廳才能自助報到，但沒有事先給密碼進入大廳。線上填好資料的時候應該就要給進入密碼，感覺多此一舉。

電梯很冷，比較遠；感覺是宿舍改建的旅館；相對簡陋但溫泉好，性價比高