Overall Ratings & Reviews La Maison Du Mile-End

There is no AC. The room was VERY HOT, there was a fan in our room but it didn’t cool things down, just moved the hot air around. Be advised that the listing mentions heating and Fans, when you follow the check in process, they advertise AC is available. No AC is given. In the room I stayed in it had a window but no screen so bugs could come in, and it was right next to the terrace area so people could reach into the room through the bars. The photos in this listing do not match the actual spaces either. It is a very old building and not modern looking at all. There is also no front desk, which was advertised, it is self check in through the cloudbeds portal which wasn’t clear in the listing either. We arrived at night and there was plenty of parking, had no issues here through out our stay. Be advised this is more of a hostile, with a shared bathroom than it is a hotel with a private room and bathroom. It worked for us for a few nights but definitely wasn’t ideal especially since the listing is misleading, which was disappointing.

Old but okay with characteristic vibe.

Extrêmement difficile de parler à quelqu'un et de faire la réservation. B&B où il faut pré-commander le déjeuner avant 23h la veille sinon, comme dans mon cas, pas de déjeuner. Très sale, pas d'air conditionné alors qu'il fait plus de 30°C! Pas d'eau, pas de mouchoirs. Salle de bain partagée avec 5 ou 6 autres chambres. Le matin quand je me suis levée, impossible d'aller aux toilettes car il y avait quelqu'un dans la douche! J'ai dû aller aux toilettes au restaurant d'à-côté.... Jamais plus!

Terrible. Called about parkig since parking was terribly hard to find. They told me its free overnight after 9pm on the street, found a spot, wake up to a parking ticket in the morning. Called them in the moring to tell them to remind customers where ro park and they said to only park on a certain side of the road. Failed to mention many things and terrible communication. Terribly hot and discustingly old in the hostel too. Don't recommend AT ALL

The key issue with this establishment is the huge gap between its online presence and its actual situation. For starters, the name "La Maison du Mile-End is nowhere to be seen. On the door it says "Bernard B&B." After booking, I spoke with someone at the establishment who assured me that I would not need a smartphone to check in. As requested I called in again the day before we left when I was again assured that someone would be there mid-morning. Later that day I received an email with a link to a portal. It enabled me to order breakfast. When we arrived as planned, we could not access the premises as it required a code. We were not given a code and there was no mention of a code during our two telephone conversations. After much effort and help from a stranger, finally someone showed up who accepted our luggage for safekeeping. We said we would be back around 8 pm and were assured that someone would be there -- we just had to ring the doorbell. Again, no mention of a code. Upon arrival in the evening, after endless ringing of the doorbell, someone showed up from outside. When I vented my frustration, he said I better stop talking or he would walk away and not help us; I said not another word. This comment has a 1500-word limit. I have much more to say and will find another way to continue. Bottom line: This establishment should be banned from Expedia's list. It does not deserve to be in business.

The check-in process was confusing, and it was difficult to get in contact with someone to help

Great location. Great price.

I thought by booking the cheapest stay, I was acting smartly only to find out that I `ve ended paying more than if I booked for 5 star hotel. Por service, poor communication, expensive Tax while expedia was advertising free shuttle. Not to count pressures to check in before 12 AM, when I just booked 30 minutes before.

This is more of an hostel than a typical b&b. It is in a good location, and was adequately clean and comfortable, if very basic. But all communication is via text or email, and the proprietors do not respond quickly. We never met any staff. They are relying on information on their website, but the site is not easy to navigate. The arrival procedure was not explained in advance, and was complicated. We ended up standing outside the building in a cold rain for way too long. The price quoted on Expedia as being all inclusive:$74 per night, did not include everything. The actual price with taxes etc was $90 per night.

We’ve been there 10 min … badly isolated ! Room really cold … no tv ! Everything old , cracking floor …

I couldn't figure out how to get into the building to even stay there

The property was very charming and located in a great neighbourhood. Parking was an issue, however, it was hard to find a place to park without getting a ticket.

Unfortunately We not received breakfast on our last day. They not answered our messages.

Poor service

No air conditioning to be mentioned! The first room they gave us has not windows. They supposed to bring 2 breakfasts and only one came, after we ordered it. The bathroom was disgusting and you have to share with everybody. The refrigerator has a big pan with moldy food. I will never use Expedia!

Unfortunately all the bad things I have since read about the property are too. Located in an ojay neighbourhood but absolutely no parking in the vicinity. Not A/C on one of the hot nights. Sharing a not too clean bathroom. The second floor access was difficult and the breakfast was limited and we were to prepare it. Just not a good bnb experience.

Great location in the Mile End where you generally cannot find many options. Spacious rooms and nice shared kitchen.

It was totally unsafe to live in that dirty place. I will recommend not to offer this place to anybody. I must get a refund since I had chosen not to check in as it looked unsafe. thanks!

Everything was booked and confirmed, we drove 7-8h only to get there and have to call the host only to tell us that our reservation was not active/reserved and he already gave the unit away to someone else. No warning or heads up at all. Had to scramble last minute for accommodations in one of the busiest weekends in Montreal. Totally screwed up our plans

This establishment double books and leaves people that are in their system stranded without a room. The man who answered the phone took zero ownership of the issue as well.