S***i

9,4

/10

Reviewed 4 week(s) ago

Recommended. Very strategic location, walking distance to Grand Indonesia, friendly and polite staff.

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N***n

Leisure

8,8

/10

Reviewed 5 week(s) ago

This is an old hotel, nice and the staff are friendly. The location is also easy to get around. Just needs improvement for the price of around 900. The sheets are okay but the pillowcases and blankets have stains. (Thankfully I read other reviews, so I prepared to bring them). The chairs really interfere with access to get around if there are two people. Please improve the toilet jet flush. Please replace the towels with new ones. Using online transportation is often read as Amaris Hotel.

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Accommodation's Reply

29 Jul 2025

Dear Mr/Mrs, Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about your unpleasant experience during your stay with us, especially regarding the stain on the bedsheet. We have raised this issue with the relevant department head to ensure we are consistent with the standards we strive for, and we hope you will give us the opportunity to prove that we can do better on your future visit. Please be assured that we will always strive to improve our service, so that you can enjoy our hotel and our service. We hope this unpleasant experience will not deter you from returning to Maia Hotel Jakarta. We look forward to welcoming you back to Maia Hotel Jakarta. Regards, Rizky Suberlin

K***n

9,2

/10

Reviewed 5 week(s) ago

Cool, neat, and nice. Comfortable for the hotel.

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Accommodation's Reply

25 Jul 2025

Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and for leaving us a positive review. Your positive feedback regarding our service and facilities is greatly appreciated. We have shared your positive feedback with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review, and we look forward to welcoming you back soon. Best regards, Rizky Suberlin

U***a

9,1

/10

Reviewed 5 week(s) ago

The hotel is still new, hopefully it is well maintained so that it is always in top condition.

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Accommodation's Reply

29 Jul 2025

Dear Mr/Mrs, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your accommodation and for your positive review of our hotel. Your positive feedback regarding our service and facilities is greatly appreciated. We have shared your positive feedback with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review, and we look forward to welcoming you back soon. Best regards, Rizky Suberlin

R***a

9,1

/10

Reviewed 6 week(s) ago

The food was delicious, the room was clean, but maybe because we weren't informed, it wasn't cleaned. Overall, it was good.

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Accommodation's Reply

25 Jul 2025

Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and for leaving us a positive review. Your positive feedback regarding our service and facilities is greatly appreciated. We have shared your positive feedback with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review, and we look forward to welcoming you back soon. Best regards, Rizky Suberlin

v***n

8,5

/10

Reviewed 7 week(s) ago

The hotel's strategic location is in the heart of Jakarta and very close to shopping areas. The front desk staff is very helpful and friendly. We hope the breakfast can be more varied. We really enjoyed our stay at this hotel.

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Accommodation's Reply

25 Jul 2025

Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and for leaving us a positive review. Your positive feedback regarding our service and facilities is greatly appreciated. We have shared your positive feedback with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review, and we look forward to welcoming you back soon. Best regards, Rizky Suberlin

l***i

Business

9,4

/10

Reviewed 8 week(s) ago

This hotel is very strategic and located in the city center. The staff is friendly, the food is varied and delicious, and it is close to strategic business locations and shopping centers. I will come back again.

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Accommodation's Reply

25 Jul 2025

Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and for leaving us a positive review. Your positive feedback regarding our service and facilities is greatly appreciated. We have shared your positive feedback with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review, and we look forward to welcoming you back soon. Best regards, Rizky Suberlin

l***i

Business

9,1

/10

Reviewed 9 week(s) ago

This hotel is located in the city center and is strategic so it is close to travel everywhere.

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Accommodation's Reply

25 Jul 2025

Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and for leaving us a positive review. Your positive feedback regarding our service and facilities is greatly appreciated. We have shared your positive feedback with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review, and we look forward to welcoming you back soon. Best regards, Rizky Suberlin

R***e

8,7

/10

Reviewed 10 week(s) ago

Strategic hotel location. Just across the street to Thamrin. 5 minutes walk to Grand Indo & 8 minutes to Plaza Indo. All services are good. The room is comfortable. A bit cramped, not enough space to open luggage. The bed in room 507 is noisy. The sound is a bit distracting. There is a smart TV but no Netflix, only YouTube. Bring your own iron (you have to wait 30 minutes - 1 hour for the iron) Don't forget to bring a universal adapter (they have it for rent for 50k) overall, 7.5/10. The hotel lobby feels luxurious.

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Accommodation's Reply

25 Jul 2025

Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and for leaving us a positive review. Your positive feedback regarding our service and facilities is greatly appreciated. We have shared your positive feedback with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review, and we look forward to welcoming you back soon. Best regards, Rizky Suberlin

A***i

8,5

/10

Reviewed 10 week(s) ago

Please prepare a smoking area for guests who like to smoke,

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Muh A. B. L.

8,8

/10

Reviewed 12 week(s) ago

Please, if possible, change the sheets, because when I stayed there, it looked like the sheets had not been changed to new ones.

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Accommodation's Reply

25 Jul 2025

Dear Mr. Muh, Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about your unpleasant experience during your stay with us, especially regarding the cleanliness of our room and facilities. We have raised this issue with the relevant department heads to ensure we are consistent with the standards we strive for. We hope you will give us the opportunity to prove that we can do better on your future visits. Please be assured that we will always strive to improve our service, so that you can enjoy our hotel and our service. We hope this unpleasant experience will not deter you from returning to Maia Hotel Jakarta. We look forward to welcoming you back to Maia Hotel Jakarta. Regards, Rizky Suberlin

T***h

Business

9,7

/10

Reviewed 13 week(s) ago

The lobby is pleasant with friendly and polite staff service.

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Accommodation's Reply

25 Jul 2025

Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and for leaving us a positive review. Your positive feedback regarding our service and facilities is greatly appreciated. We have shared your positive feedback with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review, and we look forward to welcoming you back soon. Best regards, Rizky Suberlin

M***h

8,5

/10

Reviewed 14 week(s) ago

Great, the hotel is located in the city center with a mall and hotel and the rooms are clean.

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1 people find it helpful

Accommodation's Reply

25 Jul 2025

Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and for leaving us a positive review. Your positive feedback regarding our service and facilities is greatly appreciated. We have shared your positive feedback with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review, and we look forward to welcoming you back soon. Best regards, Rizky Suberlin

H***R

Leisure

9,1

/10

Reviewed 15 week(s) ago

In terms of location and services provided are good. However, for the cleanliness of the room, especially the bed sheets, please pay more attention.

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Accommodation's Reply

29 Jul 2025

Dear Mr/Mrs, Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about your unpleasant experience during your stay with us, especially regarding the cleanliness of our room. We have raised this issue with the relevant department head to ensure we are consistent with the standards we strive for, and we hope you will give us the opportunity to prove that we can do better on your future visit. Please be assured that we will always strive to improve our service, so that you can experience our hotel and our service. We hope this unpleasant experience will not deter you from returning to Maia Hotel Jakarta. We look forward to welcoming you back to Maia Hotel Jakarta. Regards, Rizky Suberlin

E***a

Staycation

8,5

/10

Reviewed 15 week(s) ago

Strategic location, breakfast is not very varied, rooms are quite clean, swimming pool is lacking.

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Accommodation's Reply

29 Jul 2025

Dear Mr/Mrs, Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about your unpleasant experience during your stay with us, especially regarding the lack of breakfast options. We have raised this issue with the relevant department heads to ensure we are consistent with the standards we strive for. We hope you will give us the opportunity to prove that we can do better on your future visit. Please be assured that we will always strive to improve our service, so that you can experience our hotel and our service. We hope this unpleasant experience will not deter you from returning to Maia Hotel Jakarta. We look forward to welcoming you back to Maia Hotel Jakarta. Regards, Rizky Suberlin

A***a

Leisure

9,4

/10

Reviewed 16 week(s) ago

Had a pleasant stay here, the staffs are superb, especially the security/bell boy (?). The female receptionist also helpful and polite towards me. The lobby is clean and spacious, I feel comfortable waiting there. The bed and bathroom also nice and comfortable. Great location, near malls and shopping centers.

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Accommodation's Reply

09 May 2025

Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and giving us a positive review about our hotel. Your positive review about our service and facilities is highly appreciated. Your positive review has been shared with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we look forward to welcoming you back soon. Best Regards, Rizky Suberlin

A***a

Business

10,0

/10

Reviewed 17 week(s) ago

Clean, close to shopping center. Highly recommended.

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1 people find it helpful

Accommodation's Reply

09 May 2025

Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and giving us a positive review about our hotel. Your positive review about our service and facilities is highly appreciated. Your positive review has been shared with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we look forward to welcoming you back soon. Best Regards, Rizky Suberlin

A***e

Leisure

9,4

/10

Reviewed 17 week(s) ago

The staffs are super friendly, varieties of breakfast buffet. Close to shopping centre.

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Accommodation's Reply

09 May 2025

Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and giving us a positive review about our hotel. Your positive review regarding our service and facilities is highly appreciated. Your positive review has been shared with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we look forward to welcoming you back soon. Best Regards, Rizky Suberlin

S***l

10,0

/10

Reviewed 18 week(s) ago

Thank you maia hotel, A very memorable stay. Thank you also for your attention. Great Staying Experience

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Accommodation's Reply

09 May 2025

Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and giving us a positive review about our hotel. Your positive review about our service and facilities is highly appreciated. Your positive review has been shared with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we look forward to welcoming you back soon. Best Regards, Rizky Suberlin

W***y

8,3

/10

Reviewed 21 week(s) ago

The hotel is low occupancy so the kitchen is not 100% open for breakfast. Wifi is ok, but disconnected several times when used. The rest is ok, quite recommend.

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Accommodation's Reply

29 Jul 2025

Dear Mr/Mrs, Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about your unpleasant experience during your stay with us, especially regarding the Wi-Fi connection. We have raised this issue with the relevant department head to ensure we are consistent with the standards we strive for, and we hope you will give us the opportunity to prove that we can do better on your future visit. Please be assured that we will always strive to improve our service, so that you can experience our hotel and our service. We hope this unpleasant experience will not deter you from returning to Maia Hotel Jakarta. We look forward to welcoming you back to Maia Hotel Jakarta. Regards, Rizky Suberlin

Overall Ratings & Reviews Maia Hotel Jakarta

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8,9

9,0

8,7

9,2

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