Overall Ratings & Reviews Luster Hotel

This is our first time to Portugal and having booked the room for 3 people months in advance, we had quite forgotten what we were coming into. Getting here, it was about a 10 mins car ride from the airport. Despite us arriving at the hotel around 8am, our duplex room was ready by 11am…which was amazing. The hotel itself is immaculately clean and very modern. The buffet breakfast is out of this world with the plentiful hot food and cold spread selection, and on top of that, so many breakfast pastries and bread you can imagine. The duplex room on the 9th floor boasts an impressive outdoor balcony deck that is very deep and such a breath taking view of the city life and outdoor pool. While the gym itself is relatively small, both the indoor and outdoor pools are beautiful and the dry/wet saunas are a nice touch. The room itself is very clean, modern tvs where you can screen share from your mobile devices, and Smart Control light switches and window shades. Fantastic staff and hospitality and for the price paid, definitely worth it and I would highly recommend.

We stayed at Luster Hotel for 3 nights. The facilities were amazing, the room large and the clarins toiletries a lovely addition! The outdoor pool area was really lovely. The breakfasts were the best I've ever had at a hotel. So much choice and super quailty ingredients. Only downside is ots distance from the main square and historic town but the ubers are cheap enough!

Solid hotel!

We stayed with my colleagues there for team meeting. The hotel itself is nice and comfortable, but the personal is very slow and complicated to communicate. In the meeting room is no flipchart and we knew about it in the night before our meeting, by sayin we have only Chromecast ( which is btw noone knew how to connect and its didnt work). Also the food selection for more than 2 days to stay is very poor, its mean s thay wehad to eat the same dish almost every day. And portuguese slow service is not working for them, mostly against. We wouldnt choose this hotel for our next meeting.

Overall we had a great time at the hotel, and the facilities were good, spa for example. However, if we had one observation, food at breakfast was never hot, tepid at most and the coffee in reception (nice touch by the way) was most of the time cold. Reception staff very helpful

Beautiful property and very friendly and helpful staff

We had the most wonderful stay at this hotel and can’t thank the staff enough for their outstanding hospitality. From the moment we arrived, we were met with warmth, generosity, and genuine care. Every member of staff — from the front desk to the incredible porters — went above and beyond to make our stay feel special. There were so many lovely complimentary touches: chocolates, pastries, even souvenirs — it felt like we were constantly being surprised and looked after. My daughter was treated with such kindness and attention; it truly made the experience unforgettable for both of us. Having stayed at many 4 and 5 star hotels around the world, I can honestly say this was some of the best customer service I’ve ever encountered. While there were a couple of very minor things (the bathroom could have used a little more ventilation, the indoor pool was on the chilly side, and a few pillows were a bit lumpy), they were small details that didn’t take away from what was an otherwise perfect stay. We are already planning to return next year and I’ll be recommending this place to everyone I know. Thank you again for such a magical stay — 10/10!

The service was amazing. The staff was so wonderful.

Amazing is all I can say staff were super helpful and they were very nice

Very good location. Metro from/to airport. Great breakfast. Friendly staff.

Fantastic hotel, great staff and lovely decor. Rooms were really modern and bright. Easy Uber everywhere.

The pool and chill area is excellent for an in city relaxation

Friendly professional staff, lovely rooms, clean and clarins products. Gym and spa area was very clean and perfect for a chilled hour or so. Easy and convenient location. Definitely recommend

Lovely peaceful hotel with great staff and service. Near ti metro station and easy easy walking to other areas - highly recommended - especially the Clarins skincare products in the bathrooms - excellent.

The hotel staff were all very welcoming and friendly, the food and drinks were excellent. There were very nice touches such as free tea, coffee and biscuits in the reception. Overall would highly recommend this hotel after we had an excellent stay!

The hotel is directly in the Central,you have access to shopping mall,food courts and restaurants.Its 15 mins drive away from the airport. The hotel itself is amazing i will rate it a 5 star.The food is amazing

AMAZING! If I have to describe the hotel in just one word it would be: details. It’s amazing how little things can make such a big difference! They get us with a hot towel to clean our hands and a cup of tea. From that moment we only got nice things from Luster

Recently upgraded hotel was clean, fashionable and a very pleasant experience.

We stayed 7 nights and it was amazing. The staff is really friendly and knows how to add a dash a special to every night. We really enjoyed the spa facilities each night after Iong walks around Lisbon. The area is a long but good walk to the old town. Go left instead of walking to M Q Pombal! Great breakfast, loved the to go coffee always provided in the lobby. The turn down service was always cute. I recommend eating at Zaataria down the street, it was delicious. We will definitely go back next time. Shout out to Felipe in the lobby for always greeting us with good vibes. Check in and check out was a breeze! Thanks for everything.

Had a nice stay in Luster hotel and the staff are all very friendly and helpful!