Overall Ratings & Reviews The Inns Bacolod by The Oriental

Supervisor was kind enough to upgrade my room. Bathroom wasn't as clean though, initial water flow from the sink and shower was yellow. Water pressure was low. Water closet has stains. They didn't clean the room daily. Staff told me it should be upon request which is not a hotel standard. Blanket was just a flat sheet. Elevator wasn't working but you can ask the staff to bring the luggages up and down. Place is acceptable but there are a lot of better options at a lower price (if it's not peak season). Booked this hotel because of its free cancellation option. Other hotels were fully booked too because our stay was during the Masskara festival. Staff were generally nice but more can be improved on the facilities. They only serve plated breakfast with the room, only one option per day. Coffee is not included in the free breakfast. There's also water refilling station. The popular Chicken House is just a stone's throw from the place.

Central

Cons: The water of the shower is slow. The bowl is hard to flush. The elevator starts at 2nd floor. They won't give official receipt if you book online. Booking online is very expensive. I paid 3000 for standard room only. The price for standard room if you go directly to the hotel is only 1500. 3000 pesos is for deluxe room already. Key card malfunctions. No soap and shampoo. Pros: The location is strategic. The rooms are clean. The breakfast is good, it's included. Coffee is free. Aircon functions well. Enough lightings. Accommodating and considerate staffs. They provide free drinking water. The telephone is working, you can easily call for what you need. They have water heater. The hot and cold water for shower is working. They provide towels, tissue, toothpaste and toothbrush.

I am a disabled man, when I arrived at hotel, I was told the third floor was my room, the hotel receptionist told me the elevator is not working and I’ll have to take the stairs. Because I couldn’t climb the stairs because of my disability I could stay there. I contacted hotels.com and advised of my situation, they told TO BAD and they won’t refund me!