Traveloka (3.975)
Other sources (9)
8,1
Very Good
From 3.975 reviews
Provided by travelers on
Cleanliness
8,0
Room Comfort
8,0
Meal
7,7
Location
8,3
Service and Facilites
8,1
People often mention about Hotel Grand Cikarang
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Ambiance (18)
Bedroom (17)
Staff Friendliness (16)
Room Space (14)
Bathroom (14)
Hotel Area (14)
Distance to City Center (13)
Accessibility (12)
Check-in/out Time (12)
Soundproof (11)
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Traveler Reviews Hotel Grand Cikarang
Number of reviews per page
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40
Customer reviews
A***l
10,0
/10
Reviewed 3 day(s) ago
The TV is not up to date.
The TV channels are incomplete. Improvements are needed.
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S***a
8,5
/10
Reviewed 2 week(s) ago
The waiters are friendly.. The food is quite delicious 👍🏻👍🏻
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Mbah D.
Transit
8,5
/10
Reviewed 3 week(s) ago
The staff service is very good, friendly, polite, the rooms are nice, clean, good road access to the city and close to the toll road.
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M***d
8,5
/10
Reviewed 4 week(s) ago
It was quite comfortable staying here overnight, just like previous reviews.
The staff was friendly, and the place was clean.
The only downside was that we couldn't stay long because we had to return.
Suggestion: Please clean the curtains in the room. They seem to have not been changed or washed in a while, so there's no musty smell. So far, everything else is fine. 👍🏼👍🏼
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1 people find it helpful
a***g
6,4
/10
Reviewed 8 week(s) ago
Drinking water is outside the room, if you want to drink you have to go outside to get it.
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1 people find it helpful
Accommodation's Reply
10 Jun 2025
Hi Sis, Thank you for staying at Hotel Grand Cikarang. We have prepared mineral water & Dispenser in every corridor, we have also prepared a Pitcher with a capacity of 1 liter of water in the room so that you don't have to go back and forth to get mineral water. You can get mineral water as needed without being charged. Our 24-hour receptionist is ready to help if there are any problems. We apologize if there are still shortcomings. We look forward to your next arrival. Always be successful, Sis. Thank you.
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E***n
5,3
/10
Reviewed 10 week(s) ago
1. they said booking through traveloka sometimes can't assure guest may get queen bed.
2. they said there were no hot shower in my room and offer more expensive room, I insist to stay in my room and found out there was hot shower.
3. I tried to ask 2 spoons, they said they can't lend spoon to the guest.
4. broken television.
5. ac insufficiently cool.
6. house keeping staff bad attitude, laughing loudly in the alley.
7. security expects you to pay car parking.
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3 people find it helpful
Accommodation's Reply
28 May 2025
Hi Sis, Thank you for staying at Hotel Grand Cikarang. We have forwarded it to the relevant parties for follow-up so that it does not happen again. Our Hotel policy does not allow lending of Restaurant Hotel eating and drinking utensils, except for Guests who have ordered Food and Drinks at the Hotel Restaurant. We apologize if there are still shortcomings. We look forward to your next arrival. Always be successful, Sis. Thank you.
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A***d
10,0
/10
Reviewed 12 week(s) ago
Very comfortable, clean and friendly, perfect for a vacation.
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2 people find it helpful
Accommodation's Reply
28 May 2025
Hi Doddi, Thank you for staying at Hotel Grand Cikarang. We apologize if there are any shortcomings. We look forward to your next arrival. Good luck, bro. Thank you.
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Jayadi
10,0
/10
Reviewed 14 week(s) ago
wrong place for the best rest
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1 people find it helpful
Laser T.
9,1
/10
Reviewed 14 week(s) ago
All is good. Except wifi suck. Comfort. Great value
1 people find it helpful
AI
AHMAD I. J.
8,2
/10
Reviewed 15 week(s) ago
The hotel is nice and comfortable, the service is also good
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KW
Kirana W. W.
Business
10,0
/10
Reviewed 16 week(s) ago
Best chosen for stay. Best access, and affordable price. Worthy to be chosen in Jababeka area. Keep on the good work!
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2 people find it helpful
KW
Kirana W. W.
10,0
/10
Reviewed 16 week(s) ago
Best chosen for stay. Best access, and affordable price. Worthy to be chosen in Jababeka area. Keep on the good work!
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1 people find it helpful
P***m
6,8
/10
Reviewed 16 week(s) ago
Must maintain the room hotel
1 people find it helpful
Jayadi
9,7
/10
Reviewed 17 week(s) ago
Highly recommended for a break with family
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3 people find it helpful
S***a
Transit
8,5
/10
Reviewed 17 week(s) ago
Thank God, the hotel service is good and all the staff are friendly.
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1 people find it helpful
M***d
Staycation
6,3
/10
Reviewed 17 week(s) ago
Hopefully it can be developed further for service and cleanliness. Consumer comfort is the most important thing for you to pay attention to.
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2 people find it helpful
M***d
Business
6,5
/10
Reviewed 18 week(s) ago
The room I stayed in had a dizzy smell that made my head spin. The hotel was quiet and peaceful.
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S***t
6,0
/10
Reviewed 21 week(s) ago
Dirty room, lots of mold on the walls, vinyl flooring and other furniture
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M***d
Staycation
6,8
/10
Reviewed 23 week(s) ago
In the bathroom, the shower doesn't work, the TV is a tube and doesn't match the picture, the AC isn't very effective.
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S***a
Staycation
9,1
/10
Reviewed 24 week(s) ago
You can still book via the app even though it's past 12 midnight😊
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1 people find it helpful
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