Overall Ratings & Reviews The Crystal Luxury Bay Nusa Dua

Excellent hotel with many amenities, pretty helpful staff! The room was excellent.

booked in deluxe, but due to renovation of deluxe room, moved to jacuzzi suite, hehehe heard the suite was already nice, when I got to the room, it turned out to be a mess, first there were lots of mosquitoes, then the sheets felt like they had never been washed, the bathroom was dull and smelly, eh at night I still got the bonus of the sound of rats jogging on the ceiling

This hotel is close to the jogging track in the Bali governor's office area. For those looking to jog in the morning or evening, this hotel is highly recommended.

The main pool is really nice, cool, and spacious. The rooftop pool is also really cool. The breakfast is delicious. The best, even though the price is cheap.

Good and nice place and location. Quiet and comfort room also. Cleanliness is ok, hotel's standard.

It looks like the hotel room hasn't been renovated, the water taps are leaking

Nice.. Keep it up and if possible improve it.

Enjoyed staying here, location not far from town

It was a great stay. The room was nice. However, the only downside that was rather irritating was the wifi. It was not running at consistent speed.

The staff was be friendly and Helful

was ok hotel but needs to be updated and cleaner

Great, this hotel is the best. If you go to Bali, stay here again, it's really good.

got upgrade to president room, so more spacious with two rooms, however the room are not clean, dusty carpets, dirty living room under sofa bed still has left over food package from previous guests, surrounding view is awful looks like abandoned area, the ceiling outside balcony from woods are many cracked, the glass balcony has a lot of stains from rust and weatherz floors stained. limited bittle water, the room has water dispenser and refridge, but not clean so doubt to use it at all. the swimming pool water on 8th floor tasted strange, no one even swim there, looks like its beeen long time not having any maintenance, pool on 2nd floor is better but water is cold and the bed for relax all of them are broken having its fiber material strays, the cleaning area / changing room is so awful, not even up to a rest room quality in publix toilet , its amenity very dirty, water leaked everywhere and on floors and smell very bad ir humab urinated, like no one clean it for many days, is just looks like an abandoned public toilet. restaurantfor breakfast on 2nd floor having spacious area, but no one put any table accessories on table, plate spoons are clean but could be better looks like has been used for many years, breakfast taste are plain, really can only take fruits, bread, egg station is not ready almost 7am in morning is just empty, the staff in restaurant and pool is helpful . overall it looks to me, the management running on poor budget to maintain service quality. not even up to 3 star hotel standard cleanliness. the hallway floor on 7th floor from lift to both direction to my room as well as to other side , from my observation are dirty by sands from people that likely went up from 2nd floor, during our stays the floors are keep dirty so i have impression the cleaning process, if any is just not proper at all. its a pity the location is great, property im sure when it was built it is great, just a poor maintenance and service quality. hope can see it great again!

The large mattress size makes sleeping comfortable.

The hotel staff is friendly and pleasant. The breakfast menu is moderately varied.

I booked a bay view room but was upgraded to a suite at no additional cost. Thank you very much. The staff was friendly and the stay was very comfortable.

Good service, comfortable and clean rooms.

Sorry, this is my real input, the room is good, but not clean, the furniture is old, the AC is problematic so we had to move rooms, the staff did not apologize properly, they were also not friendly in dealing with our complaints, during breakfast the staff were fierce and not friendly, one person was at the egg stall, hopefully it will be better..

The staff were friendly. Nice spacious bedroom and bathroom, with affordable price, but cleanliness can be improved. Lots of dust on the floor, and the bed felt a bid damp. Food was okay. Overall value was great. 🙂

Everything's fine. It's close to the toll road, so it's not far from everywhere.