8,9
Very Good
From 228 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

8,9

Meal

8,9

Location

9,1

Service and Facilites

8,9

People often mention about Escotel Mahera
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Distance to City Center (22)
Staff Friendliness (21)
Ambiance (21)
Surroundings (19)
Accessibility (19)
Bathroom (17)
Room Space (15)
Bedroom (15)
Hotel Area (13)
Wifi (12)
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Traveler Reviews Escotel Mahera

Number of reviews per page
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40
Customer reviews
M***i
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
I got room 305, the AC wasn't cold enough, the mattress springs weren't working anymore..so it wasn't comfortable to sleep in..the bathroom wasn't clean yesterday, it was strange..there were lots of small animals..and the water in the toilet wasn't strong either...if I flushed it, it wouldn't work just once..the next time I stay, I hope I can get a better room..
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Accommodation's Reply
28 Jul 2025
Warm Greetings from Escotel Mahera. Dear Valued Guest, Thank you very much for your feedback and apologize for the inconvenience you experienced during your stay in room 305 🙏. We greatly appreciate every feedback from guests, and we have forwarded your notes to the relevant team for immediate improvements, both in terms of AC, mattress, bathroom cleanliness, and water pressure issues in the toilet. We are very sorry that these things made your stay less comfortable. We are committed to continuously improving the quality of service, and we hope that on your next visit you will get a better room and a much more pleasant stay. See you again next time! 😊. Warm Regards. Rudy / Manager. Escotel Mahera
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Lindu D. s.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
The hotel staff is friendly. The rooms are clean and the AC is very cold.
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Accommodation's Reply
14 Jul 2025
Dear Ms. Lindu, Warmest Greetings from Escotel Mahera, Thank you very much for your positive review! We are very happy to hear that you were satisfied with the service of our staff, the cleanliness of the room, and the comfort of the air conditioning we provided. Your review means a lot to us and will motivate our team to continue providing the best service. We hope to welcome you back again in the future. Best regards, Rudy / Manager. Escotel Mahera
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a***l
icon-origin-TRAVELOKA
9,1
/10
Reviewed 7 week(s) ago
provide the best service and provide comfort according to budget
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Valued Guest, Thank you for your positive review of (Escotel Mahera). We are delighted to hear that you were satisfied with the service we provided during your stay at our hotel. We always strive to provide a comfortable and satisfying experience for each of our guests. We believe that good service can leave a lasting impression, and we are delighted that this is reflected in your review. If you have any further suggestions or feedback that can help us continue to improve the quality of our service, we are very open to hearing them. We look forward to welcoming you back to (Escotel Mahera) in the near future, and providing an even more special experience in the future. Thank you once again for your time and attention. We look forward to your next visit! Best regards, (Rudy) (Asst. Manager)
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Lindu D. s.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 8 week(s) ago
Clean room, cold AC, water heater. Highly recommend this hotel
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Accommodation's Reply
18 Jul 2025
Dear Valued Guest, Thank you for your positive review of (Escotel Mahera). We are delighted to hear that you were satisfied with the service we provided during your stay at our hotel. We always strive to provide a comfortable and satisfying experience for each of our guests. We believe that good service can leave a lasting impression, and we are delighted that this is reflected in your review. If you have any further suggestions or feedback that can help us continue to improve the quality of our service, we are very open to hearing them. We look forward to welcoming you back to (Escotel Mahera) in the near future, and providing an even more special experience in the future. Thank you once again for your time and attention. We look forward to your next visit! Best regards, (Rudy) (Asst. Manager)
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a***l
icon-origin-TRAVELOKA
8,8
/10
Reviewed 8 week(s) ago
Fits the budget, the staff is friendly and very helpful. The price is really worth it for its class
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Accommodation's Reply
18 Jul 2025
Dear Valued Guest, Thank you for your positive review of (Escotel Mahera). We are delighted to hear that you were satisfied with the service we provided during your stay at our hotel. We always strive to provide a comfortable and satisfying experience for each of our guests. We believe that good service can leave a lasting impression, and we are delighted that this is reflected in your review. If you have any further suggestions or feedback that can help us continue to improve the quality of our service, we are very open to hearing them. We look forward to welcoming you back to (Escotel Mahera) in the near future, and providing an even more special experience in the future. Thank you once again for your time and attention. We look forward to your next visit! Best regards, (Rudy) (Asst. Manager)
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M***a
icon-origin-TRAVELOKA
7,9
/10
Reviewed 9 week(s) ago
The room I stayed in was not good, many things were broken, the toilet was rickety and almost caused an accident, there were no clothes hangers and the bathroom was torn off, and the bathroom door was also loose.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Ms. Meliana Urva, Warm greetings from Escotel Mahera. Thank you for your feedback regarding the condition of your room. We sincerely apologize for the inconvenience you experienced, particularly regarding the bathroom facilities and security. Conditions such as the wobbly toilet, broken clothes hanger, and loose bathroom door are clearly unacceptable and do not reflect our service standards. We have directed our technical team to immediately repair all of the damage. We are also conducting a thorough inspection to ensure that similar incidents do not recur in other rooms. We truly appreciate your feedback and hope to continue to be given the opportunity to serve you better in the future. Sincerely, Rudy / Manager. Escotel Mahera
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 14 week(s) ago
Stayed here for 5 days, on the 2nd floor, thank God it was enough for resting after returning from activities. The mattress was a little too soft but still tolerable, Youtube on the TV was available, the AC was good, if you want hot water you don't have to wait long, the soap was okay, the room was according to the pictures circulating in previous reviews. The receptionist was always on standby and quite friendly but sometimes you have to take your own initiative if you need water or the room to be cleaned.
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1 people find it helpful
H***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 15 week(s) ago
friendly receptionist, comfortable room, cold AC, lots of water coming out. yeah okay
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1 people find it helpful
K***n
icon-origin-TRAVELOKA
9,4
/10
Reviewed 16 week(s) ago
There is no lift yet, encouraging for healthy walking.
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Sari
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 16 week(s) ago
I was looking for a place to stay that had a boarding house-like atmosphere so it wasn't too quiet.. all the staff were very friendly. I felt at home 🥰 next time I go to Jakarta I'll stay here again🤗👌
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A***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 16 week(s) ago
The staff is kind and responsive ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
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E***h
icon-Transit
Transit
icon-origin-TRAVELOKA
8,2
/10
Reviewed 16 week(s) ago
To get water, you also have to go down to the kitchen on the 1st floor. Please provide gallons of water on each floor so that you don't get tired of having to go up and down the stairs.
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B***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 18 week(s) ago
• didn't take a picture of the room but the view is the same as in the preview/catalog • so far it's really nice even though it's a bit far from the main road of Salemba, access to minimarkets/stalls is a bit difficult here, so it's usually best to order online • when I arrived, I was allowed to check in at 12 noon because there was a ready room + no additional fee • for the AC for a while it didn't feel cold, had to be restarted (turned off then turned on again), it wasn't that cold even though it was already 16 degrees, maybe it needs rejuvenation or maintenance again (I was in room 203), because I saw that the AC was old • inside you get free toothbrush, toothpaste, tissue, 2 Cleo mini mineral water, and there's also soap attached • the toilet can also have hot water, which is also cheap at around 200 thousand, there's a TV and you can also use YouTube, but Netflix can't • it's just nice here for a short stay because I'm on holiday so I want to find something close by that's cheap, here's the solution
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Sari
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 18 week(s) ago
the room is nice, the floor uses vinyl, there is a TV, YouTube, WiFi, AC, water heater. enough with a budget of 200 thousand.
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y***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 18 week(s) ago
For cheap price but clean. Friendly staff.
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1 people find it helpful
Sugiyanto A.
icon-Medical
Medical
icon-origin-TRAVELOKA
8,5
/10
Reviewed 18 week(s) ago
Not bad. Only the room is small. Public seating in front of the room. Then people smoke so it's very disturbing.
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1 people find it helpful
R***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
clean and cheap, right in the city center
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1 people find it helpful
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Rifai
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
clean and cheap rooms, close to city center
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Rifai
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
I really like this place, the rooms are not disappointing
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K***k
icon-origin-TRAVELOKA
8,2
/10
Reviewed 18 week(s) ago
The mattress is uncomfortable, it feels like the metal has come out, it makes your back hurt.
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