My husband and I travelled more than nine hours from Mississauga, Ontario, to Rouyn-Noranda to attend my aunt's memorial service. Because this trip was very important to our family, we carefully selected the Deluxe Loft based on the listing's photos and description.
When we arrived, the accommodation we received did not match the room layout we believed we had booked. We contacted the property immediately to explain our concerns and provided photographs when requested.
After reviewing the photos, we were informed that another room with the layout we expected was available, but changing rooms would require an additional payment. By that point, we had already spent more than an hour trying to resolve the issue.
We attempted to sleep in the room that was provided, but the bed was too uncomfortable for us to get any meaningful rest. With an important family memorial the following morning, we ultimately decided to leave and book another hotel so we could get the sleep we needed before the service.
I am sharing this review so future guests carefully compare the room they are booking with the accommodation they receive upon arrival. My experience did not match my expectations, and despite trying to resolve the situation directly with the property, we were unable to reach a satisfactory solution.