The staff at check in were very helpful. I was under the impression that the hotel had been renovated. But the beds were low quality, stiff and small. No one slept well, which is the main reason we got the room. I've slept in independent hotels in Quito with much lower rates and much better beds. At breakfast eggs and other main items were gone before the end of the stated time, and staff took food away to set out lunch before we and other guests had finished eating. Why they needed to set out lunch at 10:30am was beyond me.