The Southern Hotel Surabaya
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Overall Ratings & Reviews The Southern Hotel Surabaya
Traveloka (393)
9,2
Exceptional
From 393 reviews
Provided by travelers on
Cleanliness
9,2
Room Comfort
9,0
Meal
9,1
Location
9,2
Service and Facilites
9,1
People often mention about The Southern Hotel Surabaya
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Staff Friendliness (62)
Ambiance (62)
Bedroom (61)
Bathroom (55)
Accessibility (52)
Hotel Area (52)
Room Space (48)
Family Friendly (46)
Check-in/out Time (45)
Taste (44)
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Traveler Reviews The Southern Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
Verified Traveler
10,0
/10
Reviewed 7 day(s) ago
Will be a regular here, because the location is quite strategic.
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Verified Traveler
10,0
/10
Reviewed 7 day(s) ago
The staff is very helpful and the breakfast is complete with several menu variations.
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Aditya J. P.
10,0
/10
Reviewed 1 week(s) ago
Everything is good. All is good. My favorite hotel. Always choosing to stay here every time I leave Indonesia.
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H***a
9,1
/10
Reviewed 2 week(s) ago
Overall, it's always okay to stay here, except the TV doesn't have YouTube yet, hehe. The food is good, but not very varied.
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D***y
Transit
9,7
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, and the breakfast offers a wide selection. There are also plenty of dining options nearby.
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ah
al hasmi s.
Staycation
10,0
/10
Reviewed 4 week(s) ago
It’s good for family staycation.
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L***m
Leisure
8,8
/10
Reviewed 5 week(s) ago
This hotel excels in location, cleanliness, friendly staff, and a varied breakfast. The only downside is the facilities—a small swimming pool, a small gym, and inadequate equipment—but it's still a top-notch hotel in my opinion.
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J***k
Staycation
9,4
/10
Reviewed 5 week(s) ago
Good service, friendly, clean, pleasant
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J***k
Staycation
9,4
/10
Reviewed 5 week(s) ago
Good service, friendly, clean, pleasant
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1 people find it helpful
J***k
Staycation
9,4
/10
Reviewed 5 week(s) ago
Good service, friendly, clean, pleasant
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J***k
Staycation
9,4
/10
Reviewed 5 week(s) ago
Good service, friendly, clean, pleasant
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J***k
Staycation
9,7
/10
Reviewed 5 week(s) ago
Good service, friendly, clean, pleasant
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AS
AGUS S. R.
Leisure
8,4
/10
Reviewed 6 week(s) ago
This is an excellent hotel, friendly staff, clean rooms, nice interior. One thing you can improve: breakfast... The variety is good, but I found cold soup (kuah soto), hard old baguette left over from 1 day before, but everything else was very good.
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Accommodation's Reply
25 Mar 2026
Dear Mr. Agus R., This is Surabaya South Hotel. Thank you very much for taking the time to write a review. We are pleased to hear that you were satisfied with the hotel's facilities. We apologize if anything did not meet your expectations. We would greatly appreciate it if you could provide more details on how we can improve, and we would also greatly appreciate it if you could contact us via WhatsApp (+68**********995). We will continue to strive to provide the best service to our guests. We hope to welcome you back to Surabaya South Hotel. Thank you, General Manager, Kenkana Heldient.
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D***h
Business
10,0
/10
Reviewed 7 week(s) ago
The food is awesome, the room is pretty
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FA
Faisal A.
Business
9,4
/10
Reviewed 8 week(s) ago
One of my favourite hotels to stay at, the room is comfortable and equipped with a nice working table. The food is good (it could be better though, as I saw some decline in food variations from my previous stay), the staff are helpful. Keep up the good work.
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Accommodation's Reply
25 Mar 2026
Dear Mr. Faisal A., From Southern Hotel Surabaya, Thank you for taking the time to write a review about your experience with us. We are pleased that you felt comfortable and enjoyed our hotel facilities. We will continue to strive to improve and maintain the quality of our service for all our guests. We hope to welcome you back to Southern Hotel Surabaya again. Sincerely, Kenkana Herdiantho, General Manager
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ES
E SRI A.
Transit
8,8
/10
Reviewed 12 week(s) ago
a more comfortable gym area would be better
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Accommodation's Reply
24 Mar 2026
Dear Mr./Ms. A, Sincerely, Southern Hotel Surabaya. Thank you for your positive review. We are pleased that you felt comfortable and enjoyed our hotel facilities. We will continue to strive to improve and maintain the quality of our service for our guests. We hope to welcome you back to Southern Hotel Surabaya again. Sincerely, Kenkana Herdiantho, General Manager
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A***Z
9,7
/10
Reviewed 13 week(s) ago
The hotel staff is very friendly, the hotel location is strategic and the rooms are comfortable.
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1 people find it helpful
Accommodation's Reply
29 Jan 2026
Dear A*Z, Warm greetings from Hotel South Surabaya. Thank you for taking the time to share your experience at Hotel South Surabaya. We are delighted to hear that you enjoyed our hotel's amenities and enjoyed your stay. We will continue to strive to provide you with even better service. We look forward to welcoming you back to Hotel South Surabaya. Thank you. Kencana Herdianto, General Manager
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H***a
8,2
/10
Reviewed 13 week(s) ago
A flagship hotel, very good for staying, the rooms are clean and comfortable. Overall okay.
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Accommodation's Reply
29 Jan 2026
Dear Mr./Ms. H*a, Sincerely, Southern Hotel Surabaya. Thank you for rating your stay at Southern Hotel Surabaya. We are pleased that you were comfortable and enjoyed our hotel facilities. We will do our best to improve and maintain the quality of our service for all our guests. We sincerely hope to welcome you again at Southern Hotel Surabaya. Sincerely, Kenkana Herdiantō, General Manager
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Asted D.
10,0
/10
Reviewed 14 week(s) ago
The hotel staff is friendly, the rooms are clean, and the food is delicious. I was satisfied with my stay here. My family was happy with the service. Success for Hotel The Southern.
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1 people find it helpful
Accommodation's Reply
29 Jan 2026
Dear Mr. Asted D., Sincerely, Southern Hotel Surabaya. Thank you for rating your stay at Southern Hotel Surabaya. We are pleased that you were comfortable and enjoyed our hotel facilities. We are committed to improving and maintaining the quality of our service for all our guests. We hope to welcome you back to Southern Hotel Surabaya again. Sincerely, Kenkana Herdiantho, General Manager
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A***f
Business
9,4
/10
Reviewed 15 week(s) ago
Love the compact design, spacious table, and guling!
1 people find it helpful
Accommodation's Reply
29 Jan 2026
Dear Mr./Mr. A*f, Sincerely, Southern Hotel Surabaya. Thank you for rating your stay at Southern Hotel Surabaya to be excellent. We are pleased that you felt comfortable and enjoyed our hotel facilities. We will do our best to improve and maintain the quality of service for all our guests. We sincerely hope to welcome you again at Southern Hotel Surabaya. Sincerely, Kenkana Herdiantō, General Manager
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