Overall Ratings & Reviews Marianna Resort & Convention Tuktuk – Samosir, Marclan Collection
Explore Marianna Resort & Convention Tuktuk – Samosir, Marclan Collection
Traveloka (249)
Other sources (2)
9,0
Exceptional
From 249 reviews
Provided by travelers on
Cleanliness
9,0
Room Comfort
8,9
Meal
8,7
Location
9,1
Service and Facilites
8,7
People often mention about Marianna Resort & Convention Tuktuk – Samosir, Marclan Collection
All
Staff Friendliness (39)
Variety (39)
Taste (37)
Bedroom (36)
Hotel Area (34)
Surroundings (33)
Ambiance (33)
Family Friendly (30)
Bathroom (30)
Room Space (29)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Marianna Resort & Convention Tuktuk – Samosir, Marclan Collection
Number of reviews per page
20
40
Customer reviews
M***i
Leisure
10,0
/10
Reviewed 3 day(s) ago
Very fun, very suitable for a vacation with family.
See original
Find this review helpful?
M***s
Leisure
10,0
/10
Reviewed 4 week(s) ago
The incredible beauty of Lake Toba can be enjoyed directly from the hotel balcony. The facilities are comprehensive. The spa is top-notch, with views of Lake Toba while relaxing.
See original
2 people find it helpful
Accommodation's Reply
30 Jul 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
H***a
Leisure
10,0
/10
Reviewed 8 week(s) ago
Overall the location is amazing and the facilities are also the best
See original
+3
1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
M***d
Leisure
10,0
/10
Reviewed 8 week(s) ago
all staff are friendly, comfortable hotel & beautiful resort
See original
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
W***a
Leisure
9,7
/10
Reviewed 9 week(s) ago
The staff is very friendly and very helpful with your needs during your stay. The room is clean with cool AC. The view is not canned.. you can borrow a bicycle or motorbike if you want to travel around the hotel.
See original
Find this review helpful?
Accommodation's Reply
23 Jun 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
FZ
Faradisa Z.
Leisure
9,7
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly and very helpful.
See original
1 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
C***i
10,0
/10
Reviewed 12 week(s) ago
Nice and comfortable hotel, recommended for vacation.
See original
1 people find it helpful
Accommodation's Reply
30 May 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
L***a
Staycation
9,7
/10
Reviewed 13 week(s) ago
outstanding staff hospitalized, the friendlier of all and fabulous comfortable for the very nice hotels. specially for the receptionist.. good job and keep it up
4 people find it helpful
Accommodation's Reply
30 May 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
SM
Shintia M. S.
Leisure
9,4
/10
Reviewed 14 week(s) ago
Apart from motorbike and bicycle rental facilities, there is also a special pier that provides jet ski, canoe, water bike rentals, etc.
See original
Find this review helpful?
Accommodation's Reply
21 May 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
a***e
10,0
/10
Reviewed 14 week(s) ago
Awesome, very impressive, no doubt about the service, the food, the view.
See original
1 people find it helpful
Accommodation's Reply
20 May 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
R***a
Leisure
10,0
/10
Reviewed 14 week(s) ago
the food in the restaurant is delicious but pricey. if you want to staycation in Samosir and the budget is available. choose Marina. very comfortable. impressive. you will be confused about what to eat because there are various menus for breakfast, and they are delicious. suitable for those who want to honeymoon, there are paid Vespa rentals and free bicycles for those who want to go for a walk.
Read More
See original
+2
1 people find it helpful
Accommodation's Reply
20 May 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
selviana p.
Leisure
10,0
/10
Reviewed 14 week(s) ago
The hotel is really cool, the atmosphere is comfortable and safe.
See original
1 people find it helpful
Accommodation's Reply
17 May 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
Wendy K. M.
10,0
/10
Reviewed 15 week(s) ago
I don't regret staying at Mariana, everything was okay, good and the staff were friendly
See original
Find this review helpful?
Accommodation's Reply
17 May 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
A***e
10,0
/10
Reviewed 16 week(s) ago
Stayed here for 3 nights, it was amazing and no complaints. I asked for honeymoon suites, they prepared some free animals characters, and also complimentary dessert. Food in the restaurant was good, lovely view and very nice customer service in general. I would definitely stay here again if I visit Samosir next time.
1 people find it helpful
Accommodation's Reply
05 May 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
Anggi
Staycation
9,4
/10
Reviewed 16 week(s) ago
surely a lovely, eco and worth value hotel. breakfast was enjoyable and had a good selection. attentive staff from front office, housekeeping, restaurant, pool attendant and health club staff, but the service still can be improved from the reservation/call centre staff. our room was clean with the recyclable essentials. check-in and check-out was a swift. hotel area is modern and luxurious. overall we had a relaxing stay. everything we needed for a short visit to Samosir.
Read More
2 people find it helpful
Accommodation's Reply
05 May 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience
Thank you sincerely for sharing your recent experience at Marianna Resort & Convention Tuktuk Samosir.
We are truly delighted to know that your stay with us was relaxing and enjoyable. Your kind words regarding our eco-conscious design, delightful breakfast, modern facilities, and the attentive service from our Front Office, Housekeeping, Restaurant, Pool, and Health Club teams mean a great deal to us. I will be sure to pass on your appreciation to them.
At the same time, we deeply value your constructive feedback regarding our Reservation/Call Centre service. Please rest assured that your comments have been shared with our leadership team, and we are committed to enhancing the consistency of service across all departments to meet the high standards you rightfully expect from a five-star resort.
It was a pleasure to welcome you, and we sincerely hope to have the opportunity to host you again for another memorable and relaxing visit to Samosir.
Sincerely,
Willy SUDERES
General Manager
A***i
Leisure
10,0
/10
Reviewed 20 week(s) ago
Ok and steady, recommended. Comfortable atmosphere.
See original
1 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
G***t
Leisure
9,7
/10
Reviewed 20 week(s) ago
Thank you for your service during our stay.
See original
1 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
UT
Utty T.
Leisure
9,1
/10
Reviewed 28 week(s) ago
Great location. Room view (cool view suite room) mediocre service (restaurant on the roof top and front office) better service at the restaurant during breakfast. Bath towels do not feel like a 5 star hotel. Sofa in the living room is not very clean. It is difficult to contact the front office, so you have to call from outside, even on WA there is no response.
Read More
See original
6 people find it helpful
Accommodation's Reply
12 Feb 2025
Dear Beloved Guest,
Horas From A Truly Unique Experience
Thank you for taking the time to share your experience at Marianna Resort. We’re delighted to hear that you enjoyed our location and the stunning views from our Suite Room.
However, we sincerely apologize for the shortcomings you experienced, particularly in the service at our rooftop restaurant and front office, the cleanliness of the living room sofa, and the quality of the bath towels. We completely understand that every detail matters in ensuring a comfortable stay, and we take your feedback very seriously.
We are also truly sorry for the difficulty you faced in reaching our front office. This is certainly not the level of service we strive to provide, and we will be reviewing and improving our communication system to ensure that all guests receive prompt assistance whenever needed.
Your feedback is invaluable to us, as we are continuously working to enhance our service and guest experience. We truly appreciate your honesty and hope to have the opportunity to welcome you back for a much-improved stay. Please do not hesitate to reach out to us directly if there is anything we can do to make your next visit more comfortable.
Sincerely,
Willy SUDERES
General Manager
a***y
10,0
/10
Reviewed 29 week(s) ago
Good hotel in samosir. Best value of money
1 people find it helpful
Accommodation's Reply
04 Feb 2025
Dear Our Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
bg
berman g.
Staycation
9,7
/10
Reviewed 29 week(s) ago
New hotel in Tuk Tuk Siadong. Varied breakfast menu. Clean. Great view. Can play jet ski. Awesome.👍👍
See original
1 people find it helpful
Accommodation's Reply
01 Feb 2025
Dear Our Beloved Guest,
Horas From A Truly Unique Experience-
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Willy SUDERES
General Manager
Number of reviews per page
20
40
Facebook
Instagram
TikTok
Youtube
Twitter
Telegram
WhatsAppProducts
Copyright © 2025 Traveloka. All rights reserved