Oak Tree Emerald Hotel & Conventions Semarang

Explore Oak Tree Emerald Hotel & Conventions Semarang
8,9
Very Good
From 1.106 reviews
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Cleanliness

8,7

Room Comfort

8,8

Meal

8,5

Location

8,8

Service and Facilites

8,8

People often mention about Oak Tree Emerald Hotel & Conventions Semarang
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Ambiance (140)
Staff Friendliness (133)
Bedroom (125)
Bathroom (123)
Surroundings (121)
Room Space (119)
Distance to City Center (107)
Hotel Area (103)
Family Friendly (97)
Taste (97)
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Traveler Reviews Oak Tree Emerald Hotel & Conventions Semarang

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40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
6,5
/10
Reviewed 5 hour(s) ago
Honestly, this was my first time staying at a hotel with a check-in time of 3:00 PM WIB, even though the app stated 2:00 PM WIB. The problem was, I arrived at 12:00 PM to drop off my luggage, and when I actually checked in it was around 4:15 PM, but the room still wasn't ready. When I asked why, none of the three receptionists who were on duty told me to be patient or explain it. Finally, they said the room was still being cleaned. But let's look at it: this hotel asked us to check out at 12:00 PM, and then check-in wasn't until 3:00 PM, meaning there was a three-hour window (or in my case, 4 hours and 15 minutes), and it proved impossible to prepare the room. The second problem occurred the next morning, the sun hadn't risen yet, and the hotel, well, this "hotel," had gone out twice without any emergency lights in the room—it was a complete blackout. It was even difficult to find my phone, even using it as a flashlight. I'm not a frugal guest, so I ordered quite a lot: tom yum with rice, fried noodles in a packet, noodle soup, tofu and meatballs, tempeh mendoan, sweet and sour chicken (more like balado, if I'm not mistaken) with rice, and one more thing—I forget what my first child ordered, maybe kwetiauw. Besides this, I ordered a drink, but since they said it was sold out, I didn't order it... As usual, the hotel's food and the chef's were disappointing, just average, barely edible... It's not that I don't have any photos, I'm just lazy about uploading them, because the photos are on my phone and this one is on my laptop.
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D***l
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 day(s) ago
JR suite, very comfortable with a view.
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Accommodation's Reply
20 Jul 2026
Dear Mr. D*l, Greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family back again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications.
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D***g
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
Recommendations for vacationing here.
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Accommodation's Reply
14 Jul 2026
Dear Mr. D*g, Greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again next time with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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M***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
The place is nice, the room is also okay, neat, and clean. The service is also very good. The only minus is the parking lot, it's a bit minimalist. Yesterday when I was here, I had an uncomfortable experience because the entrance was a bit downhill and was just barely in line with a local plate car staying there who wanted to get out but he didn't want to back up even though our car had to go uphill to back up, while his was still on a gentle slope. So it was a bit annoying, but luckily the security guard was able to break it up so there was no fight.
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Ms. M*a, We extend our heartfelt greetings from the Oak Emerald Semarang Hotel & Conference Center. Thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you and your family back again in the future with even better service and facilities. Thank you again. Sincerely, Ika Widiya, Marketing Communications Manager
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N***i
icon-Leisure
Leisure
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9,4
/10
Reviewed 2 week(s) ago
The front view of the room is beautiful. The environment is quiet and comfortable. Absolutely top-notch.
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Accommodation's Reply
06 Jul 2026
Dear Mr./Ms. N*i, Greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again next time with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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F***y
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
Friendly staff, easy access, delicious food
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Accommodation's Reply
30 Jun 2026
Dear Mr./Ms. F*y, Greetings from Oak Emerald Semarang Hotel & Conference Centre. Thank you very much for your wonderful review. We are delighted that you enjoyed your stay. We hope to welcome you and your family back again in the future, and we will continue to strive to provide even better service and a high-quality experience for you. Sincerely, Iga Vidiya, Marketing Communications Manager
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F***y
icon-Business
Business
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8,5
/10
Reviewed 3 week(s) ago
Friendly staff, easy access, good food.
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Accommodation's Reply
30 Jun 2026
Dear Mr./Ms. F*y, Greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your wonderful review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again next time with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications.
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L***i
icon-Staycation
Staycation
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10,0
/10
Reviewed 4 week(s) ago
Every month and every time I go on an out of town trip to SMG, I definitely stay at the OakTree Hotel.
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2 people find it helpful
Accommodation's Reply
25 Jun 2026
Dear Mr./Ms. L*i, Greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again with even better service and quality. Sincerely, Ika Widiya, Marketing Communications Department
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R***n
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9,7
/10
Reviewed 4 week(s) ago
A regular when I go to Bogor is Amaroossa
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1 people find it helpful
Lya A.
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Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The vibes are very calming, the location is strategic, the staff are very friendly, the rooms are clean and spacious.
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2 people find it helpful
Accommodation's Reply
24 Jun 2026
Dear Ms. Liya A., This is to inform you from Oak Tree Emerald Hotel & Conventions Semarang that we would like to thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again next time with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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M***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
The atmosphere is comfortable, the air is cool and fresh, staying here...
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1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Mr./Ms. M*i, Greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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Annizarul R. Z.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
This was my first time staying at Oak Tree and I was pleasantly surprised to receive a room upgrade from a standard room to one with a beautiful view. The staff were incredibly friendly and helpful, which made my stay even more enjoyable. Overall, it was a great first experience, and I would happily stay here again on my next trip to Semarang. Thank you for the wonderful hospitality!
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4 people find it helpful
Accommodation's Reply
25 Jun 2026
Dear Anijarul R. Z., The Oak Tree Emerald Semarang Hotel & Convention Center extends its warmest greetings. We sincerely thank you for leaving such a valuable review. We are delighted to hear that you had a wonderful stay. We look forward to your next visit and will welcome you and your family back with even better service and quality. Thank you. Sincerely, Ika Widiya, Marketing Communications Team
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M***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Comfortable place for staycation.
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1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Mr./Ms. M*a, Oak Tree Emerald Hotel & Conventions Semarang would like to express our gratitude for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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y***l
icon-Business
Business
icon-origin-TRAVELOKA
8,9
/10
Reviewed 5 week(s) ago
There are several power outlets that are not working.
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Accommodation's Reply
23 Jun 2026
Dear Mr./Ms. y*l, Sincerely yours, from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for choosing Oak Tree Emerald as your accommodation in Semarang and for your rating and review. We apologize for the inconvenience you experienced during your stay regarding the non-functional power outlet. This is a significant issue that we will follow up and evaluate for future reference. May we know if the power outlet was in your room or the bathroom, and on which side? We look forward to welcoming you again on your next visit with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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Visita P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
The hotel was quiet, the rooms were large, and the view was beautiful. The staff was helpful. A request for complimentary drinks for a wedding anniversary was fulfilled. However, the restaurant menu lacked variety, and the refill time for food stalls was quite long. Overall, it was a pleasant stay.
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3 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Ms. Wisita P., This is a brief message from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again next time with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The hotel is cool and comfortable, perfect for those of you who want to staycation with your family.
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Accommodation's Reply
17 Jun 2026
Dear Mr. G*t, Greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your wonderful review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,6
/10
Reviewed 6 week(s) ago
Good location and great friendly staff, but the hotel is poorly maintained, with old furniture and dirty sofas with disgusting spots, and dirty hallways. I do not recommend.
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Accommodation's Reply
10 Jun 2026
Dear Mr. G***t Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang Thank you for choosing Oak Tree Emerald as your accommodation in Semarang and for providing us with a rating and review. We apologize for the inconvenience you experienced during your stay at our hotel. This information is truly a concern for us to address and evaluate in the future. We look forward to welcoming you back to our hotel with even better service and quality. Best regards, Ika Widiya Marketing Communication
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 7 week(s) ago
Comfortable, clean, and quiet. The only downside was that when we checked in late at night, we wanted to take a shower, and the body wash bottle was empty (not refilled). In the morning, an uninvited guest (a centipede/worm?) entered the bathroom, but that was understandable, as the hotel (resort) is surrounded by trees.
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2 people find it helpful
Accommodation's Reply
08 Jun 2026
Dear Mr. G*t, Oak Tree Emerald Hotel & Conventions Semarang would like to express our sincere gratitude for choosing Oak Tree Emerald as your accommodation in Semarang and for your rating and review. We apologize for the inconvenience you experienced during your stay regarding the soap dispenser running out and the animals entering the hotel grounds. These are issues we will address and improve in the future. We hope to welcome you again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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N***h
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Clean hotel, good facilities, friendly, strategic, quiet atmosphere.
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Accommodation's Reply
02 Jun 2026
Dear N*h, the Oak Tree Emerald Semarang Hotel & Convention Center extends its warmest greetings. Thank you for your valuable review. We are delighted to hear that you had a wonderful stay. We look forward to your next visit and will welcome you and your family back with even better service and quality. Sincerely, Sincerely, Ika Widiya, Marketing Communications Manager
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J***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 8 week(s) ago
Check-in was easy, the location was a bit inland, we managed to get lost in the villages.
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2 people find it helpful
Accommodation's Reply
28 May 2026
Dear Mr./Ms. J*o, Greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family back again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications.
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Number of reviews per page
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