Overall Ratings & Reviews Oak Tree Emerald Hotel & Conventions Semarang
Explore Oak Tree Emerald Hotel & Conventions Semarang
Traveloka (700)
Other sources (43)
8,7
Very Good
From 700 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,7
Meal
8,3
Location
8,7
Service and Facilites
8,7
People often mention about Oak Tree Emerald Hotel & Conventions Semarang
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Ambiance (79)
Staff Friendliness (71)
Bedroom (71)
Room Space (69)
Bathroom (68)
Surroundings (65)
Distance to City Center (58)
Family Friendly (58)
Hotel Area (58)
Taste (56)
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Traveler Reviews Oak Tree Emerald Hotel & Conventions Semarang
Number of reviews per page
20
40
Customer reviews
DA
Denis A. D. H.
Staycation
10,0
/10
Reviewed 3 day(s) ago
It was a nice stay, the hotel allowed us to check in early at 12.30, instead of the usual 15.00 with no extra cost. Super nice and worth it
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Accommodation's Reply
28 Jul 2025
Dear Ms. Denis A. D. H.
Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang.
Thank you for your excellent review. We are delighted to know that you had a pleasant experience with our service during your stay. We look forward to welcoming you and your family back with even better service and quality.
Best regards,
Ika Widiya
Marketing Communication
Fahmi H. M.
Staycation
8,7
/10
Reviewed 1 week(s) ago
Recommended for those who want to vacation in Semarang, the location is very good and the place is comfortable, not noisy, overall everything is okay, just need to improve the breakfast...
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Mr. Fahmi H. M. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for choosing Oak Tree Emerald as your accommodation in Semarang and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel regarding the less than satisfactory breakfast menu. This is truly a note for us to immediately follow up and evaluate in the future. We are happy to await your next visit to welcome you back to our hotel with even better service and quality. Best regards, Ika Widiya. Marketing Communication
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a***a
Business
5,7
/10
Reviewed 1 week(s) ago
Just arrived and no help with carrying luggage, the hotel atmosphere is scary and does not match the price and expectations.
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Accommodation's Reply
22 Jul 2025
Dear Ms. a*a. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for choosing Oak Tree Emerald as your accommodation in Semarang and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel, regarding the hotel's appearance being scary and the staff not being helpful with carrying your luggage. This is truly a note for us to immediately follow up and evaluate in the future. We are happy to await your next visit to welcome you back to our hotel with better service and quality. Best regards, Ika Widiya. Marketing Communication
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M***d
Leisure
10,0
/10
Reviewed 1 week(s) ago
The room is spacious, the hotel atmosphere is cool and calming, the breakfast is delicious, the pool is child friendly, just one suggestion, the door closer to the room entrance seems to be old, often does not close properly, it needs repair or replacement.
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Accommodation's Reply
22 Jul 2025
Dear Mr. M*d. Warmest greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for your excellent review. We are delighted to know that you had a pleasant experience during your stay. We look forward to your next visit and to welcome you and your family back with even better service and quality. Best regards, Ika Widiya, Marketing Communication
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M***d
Leisure
9,4
/10
Reviewed 1 week(s) ago
The room is spacious, the hotel atmosphere is cool and calming, the breakfast is delicious, the swimming pool is child friendly, only one suggestion is the bed frame seems to be old and makes noise and needs to be replaced
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Accommodation's Reply
22 Jul 2025
Dear Mr. M*d. Warmest greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for your excellent review. We are delighted to know that you had a pleasant experience during your stay. We look forward to your next visit and to welcome you and your family back with even better service and quality. Best regards, Ika Widiya, Marketing Communication
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A***d
Leisure
6,6
/10
Reviewed 2 week(s) ago
staf very friendly but hotel is old and rooms are very lowly maintained. pool and public areas need to be cleaner.
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Accommodation's Reply
18 Jul 2025
Dear Mr. A*d. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for choosing Oak Tree Emerald as your accommodation in Semarang and for giving us your score and review. We apologize for any inconvenience you experienced during your stay at our hotel, particularly regarding the hotel's maintenance needs and the need for cleaning of our public areas. This is a significant note for us to follow up and evaluate in the future. We look forward to welcoming you back to our hotel with even better service and quality. Best regards, Ika Widiya. Marketing Communication
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l***n
9,4
/10
Reviewed 3 week(s) ago
So so lah, near the hotel there is a delicious ice cream place.
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Accommodation's Reply
14 Jul 2025
Dear Ms. l*n. Warmest greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to know that you had a pleasant experience during your stay. We look forward to your next visit and to welcoming you and your family back with even better service and quality. Regards, Ika Widiya, Marketing Communication
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O***I
10,0
/10
Reviewed 3 week(s) ago
comfortable, safe, fun...
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Accommodation's Reply
14 Jul 2025
Dear Mr. O*I. Warmest greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to know that you had a pleasant experience during your stay. We look forward to your next visit and to welcoming you and your family back with even better service and quality. Regards, Ika Widiya, Marketing Communication
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N***a
Staycation
8,8
/10
Reviewed 3 week(s) ago
Around 6km away from city center, good for escape, very quiet and a lot of trees! Has swimming pool
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Accommodation's Reply
09 Jul 2025
Dear Ms. N*a. Warmest greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for your excellent review. We are delighted to know that you had a pleasant experience during your stay. We look forward to your next visit to warmly welcome you and your family back with even better service and quality. Regards, Ika Widiya. Marketing Communication
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R***a
8,1
/10
Reviewed 4 week(s) ago
Good hotel for family. Kids friendly
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Accommodation's Reply
07 Jul 2025
Dear Mrs. R*a. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
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V***i
9,1
/10
Reviewed 4 week(s) ago
Next holiday will stay here again, because the atmosphere is calm.
1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Mr. V*i. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
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Hantyan
Business
10,0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and the location is comfortable and cool.
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2 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Mr. Hantyan. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are glad to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
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D***h
Leisure
8,7
/10
Reviewed 5 week(s) ago
The rooms were nice, and we appreciated having connecting doors. However, the breakfast was disappointing — the taste was just average, the food variety was limited, and there was no egg station, so we couldn’t even request sunny-side up eggs. However, they have a noodle station.
We checked out after breakfast around 9:30 AM. The staff didn’t inspect the room and simply told me I could leave, without providing any receipt or confirmation that I had returned the key. Then, around 1 PM, they contacted me asking if I had returned the hotel key. Seriously?
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1 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Mrs. D*h. Warm greetings from Oak Tree Emerald Hotel & Convention Semarang. Thank you for choosing Oak Tree Emerald as your choice of place to stay in Semarang City, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel related to the taste and variants at breakfast and related to the problem at check out which occurred due to miscommunication with our staff. This is really a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards, Ika Widiya. Marketing Communication
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A***l
8,5
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the place is clean.
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3 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr. A*l. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are glad to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
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T***g
Leisure
9,7
/10
Reviewed 6 week(s) ago
I love staying at Oaktree, spacious rooms, location near a beautiful elite complex, road access to the hotel is up and down, perfect for morning jogging.
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1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mr. T*g. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are glad to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
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S***A
8,7
/10
Reviewed 7 week(s) ago
AC not really working. We asked to borrow a hair dryer but it never came.
2 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Ms. S*A. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for choosing Oak Tree Emerald as your choice of accommodation in Semarang City, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel regarding the AC not functioning normally and the hair dryer that was not delivered. This is truly a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards, Ika Widiya. Marketing Communication
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M***i
Business
9,4
/10
Reviewed 8 week(s) ago
The hotel is located in a residential area, so it's a bit unusual. But the address can be found on Google Maps, so it's not difficult.
The environment is beautiful, there are lots of trees.
We booked a room facing the outside (not facing the hallway), the room was big and clean.
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3 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Mr./Mrs. M*i. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
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H***y
Staycation
8,5
/10
Reviewed 8 week(s) ago
stay here with family. kids are happy because the swimming pool is quite large and there is a swimming pool and also specifically for children with a view of trees. suitable for healing because the atmosphere is quiet.. enter a fairly quiet housing complex. the hotel atmosphere is beautiful, although there are some locations that I think are not well maintained and old. wifi when I was there was a bit slow.. breakfast is quite varied..
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4 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Mrs. H*y. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for choosing Oak Tree Emerald as your choice of accommodation in Semarang City, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel related to some poorly maintained locations and slightly slow WiFi. This is truly a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards, Ika Widiya. Marketing Communication
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DJ
Desti J.
Leisure
9,7
/10
Reviewed 8 week(s) ago
We are happy with the atmosphere, it is very comfortable for families.
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2 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Mrs. Desti J. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
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G***i
8,5
/10
Reviewed 8 week(s) ago
So far not bad...just a bit lacking breakfast
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1 people find it helpful
Accommodation's Reply
02 Jun 2025
Dear Mr. G*i. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for choosing Oak Tree Emerald as your choice of accommodation in Semarang City, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel regarding the less than satisfactory breakfast. This is truly a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards, Ika Widiya. Marketing Communication
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Number of reviews per page
20
40
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