Upon arrival, there was a cigarette butt still in the toilet, even though we had been told it was a non-smoking room. As a result, we, with allergies, were sneezing like crazy, and our toddler almost got it on us. The room card wouldn't open, but with the help of the security guard, we were finally able to get it, and we were directed back to reception to get a new card. So we had to go up and down twice because we couldn't get it back. I had asked for my child's toys to be delivered to our room from the lobby, and the staff from the morning agreed. However, when I arrived to check out, they hadn't been delivered, and I forgot about them, so I ended up returning to the hotel after check-out just to retrieve them. Overall, we liked the room and the quiet location, though they could be improved.