Overall Ratings & Reviews The Reward Villas Kerobokan

Solo traveler friendly. Staff are friendly and helpful, food was good, spacious rooms, really pleasant ambience. Brought a vehicle, ample parking space. Definitely coming back.

See my video post. Got a welcome drink and a free 15-minute foot massage. The food was delicious, and the massage was also great. Helpful staff. I brought a car, and the parking lot was spacious. Most importantly: solo traveler friendly. I'll give them a 10/10. And extended my stay.

The cleanliness is lacking. What's more, the swimming pool is very dirty. I can't swim even though I've been staying for 2 days. The food is not really up to par.

Very uncomfortable and unpleasant. At the beginning of check in it was very unpleasant. 1. We arrived at the place at 13.55, even though it was less than 5 minutes but we were not accepted for registration, only registration did not enter the room, had to wait until 14.00, even though it was only registration. The staff who handled it was a man. 2. The problem of room occupants, this is the first time I know that the family room that is available should be 4 people but is charged per person, even though the price of the room we bought from the family room agent, (meaning which one can be filled for 4 people) is included in the price without additional costs, but here the family room rate is still calculated for 2 people, more than that is charged 450 thousand per person. Very unreasonable. 3. Breakfast problem, the service on the phone is very unethical, because the staff (male) who called was rude in speaking when we asked for breakfast to be brought to the room, by replying "Sir, can't you come to the restaurant?", as far as I know, with breakfast we can ask for breakfast to be brought to the room, why is that, because when checking in, we were offered a choice of breakfast menus and that meant breakfast could be brought to the room. It was different when checking in, we were not offered what we wanted but were informed that breakfast was at the restaurant and we couldn't have breakfast in the room, then we asked, but at least politely, "Why can't you have breakfast at the restaurant?". It was really unpleasant.

friendly and initiative staff...great

I think if I go to Bali again, I will stay here again😍The staff are very friendly and beautiful and the cleanliness of the room is also great!🤩

very friendly staff, very good service, cheap price, get breakfast delivered to the room thank you The Reward Villa

Awesome rooms and staffs gave me the outstanding services especially during the blackout day last time! Keep up the good work!

It was nice and good ambiance. The staff was very friendly, but maybe before the guests arrived the swimming pool should have been cleaned first, there was a little dirt but it was still okay. Also maybe a full body mirror could be added because it was a bit difficult to look in, because the mirror was only up to the chest of an adult, children can't look in the mirror.

The only downside is that the sofa bed facility doesn't match the description 😌

All hotel staff are friendly, kind and polite, happy to help, all move quickly

Really like staying here and the service is very comfortable.

The location is strategic... The staff are friendly... the rooms are spacious and clean.

Overall ok, only leaks on the terrace roof when it rains. And in the middle of the night the back seems to be noisy with people clubbing.

The staff at the reception were very warm and accommodating, very smooth check-in process with welcome drinks served for us and they always greeted us everytime we walk past them. Regarding the stay, the villa was astounding, spacious, clean and with all the required amenities including a private pool. Just Amazing! Faced one single issue where the electricity went off midnight which was the only discomfort, but the staff helped us recovering it back promptly. Not to mention, the food served for breakfast was delicious.

Staff ramah dalam pelayanan sangat terbantu