Overall Ratings & Reviews Urbanview Hotel Kansa near Harbour Bay Batam by RedDoorz

Horrible! Dirty and smelly! The cleanliness is terrible, especially the toilet. I just checked in for a few minutes and checked out immediately. 🤮

It's pretty good for the size of the room, but it's a shame.

The receptionists are friendly, everything is always made easy.

It's close if you want to go to Harbor. But you have to be really careful in choosing a room. I got a small bed. Even though I ordered a superior room.

Messy. The place is dirty. And the lights went out when I checked in.

comfortable place for a few days

comfortable, my husband likes it too, he said it's comfortable there, just relax, he's taking it easy

The location and place are not comfortable and quiet for resting.

The place is not comfortable, the bed is not comfortable, there is no water heater, no tissues provided, thin blankets

The worst hotel ever! Check in at 5 pm check out at 6.30 pm. I booked 2 rooms at this hotel because it was close to my workplace and all other hotels were fully booked. When I entered the room, it felt very dirty. The bathroom was slippery, the toilet seat was dirty, there were no towels, the mattress was not given a sheet. My husband immediately went down to ask the hotel staff, then he was given a towel. What made me angry was that the hotel staff said "it was already on a sheet, even though there was only a mattress pad and blanket" they thought we were stupid guests. Finally I went down and complained about it, the receptionist did not apologize, showed a stubborn face and did not accept the complaint. By saying "it wasn't me", as a customer, how would I know, those who work are the ones I complained to. FYI while I was complaining there was another guest who experienced the same thing, just checked in but the room had not been cleaned. The receptionist was angry and did not accept my complaint and said that I was also staying at this hotel with a very unfriendly face. Finally another officer came to my room and cleaned the room, and put a sheet on the mattress. Because I felt unsafe, the receptionist also lives in the hotel, and the room has no additional lock inside. I decided to leave the hotel room and take a deposit of 100,000. Will never come here again!

Free snacks and coffee or tea even you don't pay for breakfast. For management please have more Housekeeping att. To speed up your work to do, esspecially on weekend. Thank you

The room is clean, the staff is friendly, and it is close to Harbourbay Harbor.

Didn't stay overnight because it was difficult to find the address, but had already booked.

Please fix the toilet. There is no towel hanger.

Worth it banget, kamar luas, tempat tidur untuk family room 1 double bed dan 1 single bed, dengan kasur yang cukup nyaman bersih 👍 recommended.

According to the price, the facilities are quite good