When I first arrived at the hotel on Saturday night, April 24, 2026, at around 10:30 PM, I unloaded my belongings, bag, and my child's doll, there was no security guard, was this a receptionist or what? Open the lobby door and just look, instead of helping me carry it, after checking in, I entered room 412 and it smelled musty, even though it was a smoking room, it should have been given a freshener, the towels didn't smell good, the bottom of the toilet was dirty and black, there was no soap in the sink, the balcony was dark because the lights weren't on, the ceiling of the room had water seepage marks, and what I remember here was that the staff were not smiling, especially with the children, please improve in the future, thank you.