Dear Ms. Liya E, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We appreciate your rating. We also value your comments, as they help identify areas where we can make improvements. If you have any specific suggestions or recommendations, please share them with us. We are always looking for ways to improve our guests' experience. Once again, thank you for sharing your experience. We hope to welcome you back in the future for another pleasant stay. Best regards, Roshitta Arfisya Ichsan, Duty Manager