9,4
Exceptional
From 566 reviews
Provided by travelers on
Cleanliness

9,5

Room Comfort

9,5

Meal

9,4

Location

9,3

Service and Facilites

9,4

People often mention about Aston Serang Hotel & Convention Center
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Staff Friendliness (103)
Family Friendly (101)
Bedroom (99)
Hotel Area (98)
Ambiance (97)
Taste (92)
Variety (88)
Bathroom (86)
Room Space (84)
Activity Option (83)
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Traveler Reviews Aston Serang Hotel & Convention Center

Number of reviews per page
20
40
Customer reviews
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Idal I.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
It was a very comfortable stay at the Aston Serang Hotel. There are plenty of games, including table tennis, badminton, and more, which the kids loved.
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Accommodation's Reply
05 Aug 2025
Dear Ms. Ida, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Good and clean hotel. Thank you.
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Accommodation's Reply
31 Jul 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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Daryanto
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Highly recommended for family vacations
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Accommodation's Reply
31 Jul 2025
Dear Mr. Daryanto, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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Nurvailla
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The most comfortable place to relieve fatigue.. the room is very comfortable, all the service staff are very good, I like them🥰,,
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Accommodation's Reply
31 Jul 2025
Dear Ms. Nurvailla, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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afrido v. h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Enjoy your holiday with your family
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1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Mr. Afrido V. H, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Excellent service, clean area, child friendly
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Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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Liya E.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Always the best. I've stayed several times, but the check-out time is still the same, always waiting 30 minutes. 🥲. The room is full of mosquitoes, the cleanliness of the room should be improved. ☺
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Accommodation's Reply
23 Jul 2025
Dear Ms. Liya E, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We appreciate your rating. We also value your comments, as they help identify areas where we can make improvements. If you have any specific suggestions or recommendations, please share them with us. We are always looking for ways to improve our guests' experience. Once again, thank you for sharing your experience. We hope to welcome you back in the future for another pleasant stay. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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Wulan N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Please pay attention again, the soap and shampoo yesterday I stayed got a shower all shampoo was not there. The view is good, the staff are all friendly. The service at the restaurant is also good. The food is all delicious for children too. The swimming pool is good and there are lots of games. In short, it was comfortable to stay at Aston Serang.
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Accommodation's Reply
23 Jul 2025
Dear Ms. Wulan N., Thank you for choosing to stay at our hotel and for taking the time to share your experience. We appreciate your rating. We also value your comments, as they help identify areas where we can make improvements. If you have any specific suggestions or recommendations, please share them with us. We are always looking for ways to improve our guests' experience. Once again, thank you for sharing your experience. We hope to welcome you back in the future for another pleasant stay. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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r***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
There are too many mosquitoes and flies in the restaurant.
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Accommodation's Reply
16 Jul 2025
Dear Sir/Madam, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We appreciate your rating. We also value your comments, as they help us identify areas where we can make improvements. If you have any specific suggestions or recommendations, please share them with us. We are always looking for ways to improve our guests' experience. Once again, thank you for sharing your experience. We hope to welcome you back in the future for another pleasant stay. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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L***y
icon-origin-TRAVELOKA
8,4
/10
Reviewed 4 week(s) ago
Not bad for taking the kids on holiday
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Accommodation's Reply
16 Jul 2025
Dear Sir/Madam, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We appreciate your rating. We also value your comments, as they help us identify areas where we can make improvements. If you have any specific suggestions or recommendations, please share them with us. We are always looking for ways to improve our guests' experience. Once again, thank you for sharing your experience. We hope to welcome you back in the future for another pleasant stay. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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K***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
A suitable hotel to enjoy a cool atmosphere, children are happy because of its complete playground.
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Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, We greatly appreciate your comments regarding your stay at Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan. Duty Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
The best hotel in Serang, starting from facilities, cleanliness, security, and privacy, plus affordable prices.
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Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, We greatly appreciate your comments regarding your stay at Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan. Duty Manager
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T***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
The bathroom glass wasn't dark enough and wasn't thick enough, so it was a bit visible from the bed. Water from the bathroom leaked into the living room because there wasn't a retaining wall on the bathroom door. The waffles at the restaurant for breakfast tasted strange.
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Accommodation's Reply
16 Jul 2025
Dear Sir/Madam, Thank you for taking the time to tell us about your experience with Aston Serang Hotel & Convention Center. I am truly sorry that your stay with us did not meet your expectations, and please allow me to extend my sincerest apologies. At Aston Serang, we strive to provide excellent service to every guest, and this feedback is crucial for us to identify areas where we can make improvements. I look forward to the opportunity to serve you better in the near future. Sincerely, Roshitta Arfisya Ichsan, Duty Manager
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T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Very suitable for families, there are many interesting and fun children's activities.
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, We greatly appreciate your comments regarding your stay at Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan. Duty Manager
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fachrizal
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Hotel staff is very friendly, service is excellent... Awesome
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Accommodation's Reply
07 Jul 2025
Dear Mr. Fachrizal, We greatly appreciate your comments regarding your stay at Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan. Duty Manager
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L***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
It was really nice staying here, only the bathroom glass is completely transparent
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Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, We greatly appreciate your comments regarding your stay at Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan. Duty Manager
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Andriani
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
Every time I go to Serang, I definitely stay here. Comfortable, clean, big pool, good service. Thank you Aston
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1 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Ms. Andriani, We greatly appreciate your comments regarding your stay at Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan. Duty Manager
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Desi d.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
All the staff are friendly, it is clean and the food is delicious and varied.
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Accommodation's Reply
30 Jun 2025
Dear Ms. Desi D., We greatly appreciate your comments regarding your stay at Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan. Duty Manager
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M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
child friendly hotel, friendly staff and delicious food
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1 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Sir/Madam, We greatly appreciate your comments regarding your stay at Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan. Duty Manager
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Nuri L.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly, the staff also helped me during breakfast, thank you... the downside is there is no laundry bag, but they said you can request it...
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Accommodation's Reply
23 Jun 2025
Dear Ms. Nuri, We greatly appreciate your comments regarding your stay at Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan. Duty Manager
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