Overall Ratings & Reviews Laciaville Resort Hotel

DO NOT STAY HERE. For starters the pictures and description of this place is completely false. Pretty much located in a ghetto. Everything was broken or dirty beyond belief. Dirt and mold stains on walls and ceilings. Stove top was a camp stove with propane tank located in doors. Toilet seat broken. No toilet paper. My daughter bedroom had a water leak in the ceiling and the bed was saturated. She ended up sleeping on the couch where the entrance to the place was. It had no window covering on it so daylight was shining in and in the morning there was a pile of people outside talking loud and pointing at her. Cockroaches in the other bedroom. We tried to use the microwave and a fire almost broke out. When I told the front desk they told me I’m not allowed to use the microwave. Tv screen filthy with food marks on it. Sinks in bathrooms did not operate. The air con in two bedrooms did not work. The name of this place has the words resort and hotel in it. This is neither!!!! FALSE!!! There’s no where to eat so we had to order jollibees chicken in so we did not have to go out on the streets. Terrible experience.

Location is very questionable and you should not walk off the property. Use the grab app as taxis have no idea where this is or how to get there.

This place is far from the pictures advertised. The bathrooms are almost unusable. The toilet had poop stains so we know it wasn’t cleaned. The upstairs bathroom had standing water on the entire floor and the downstairs shower barely had any pressure. We couldn’t take showers there. The air conditioning in the big bedroom didn’t work. They charge 500p if you bring food or drinks on the property but they didn’t sell food or offer any drinks we wanted. The back door of the suite didn’t fully close and bugs were able to get in all night. The front door has a glass door and nothing to cover so anyone walking by can look in to see what you are doing. This was the worst place we could have booked.

I’ve been trying to reach customer service due to I was trying to cancel it on july14 but unable to get that option. Nobody send me any response on my request on the website. Pls help me I would like to dispute the charges using my rewards since I didn’t use their property and no one reaching out to me . Pls assist me thanks

The hotel pictures posted here in expedia is inconsistent with the ones you actually stay at. It is hard to find, taxi drivers don’t know the place and it is located in the slum area. Also the address provided here in expedia is inaccurate. This hotel is not a 13 min walk to the airport at all! The only thing good in this place is the hotel staff. I would not recommend this place!