Overall Ratings & Reviews Las Casas B+B Hotel, Spa & Restaurant

The place looks great in photos, much different IRL. It's old, they had no hot water, the toilet broke within an hour, they had music playing and projected music videos on a wall visible from our room until well past 1:00 am. We paid for 3 nights in advance, one hour after arriving we had a family emergency and had to return to the US, they would not refund any of our money, and would not even let us use the credits from the nights we were not able to use to pay for food or drinks.

Once inside, the property was very cozy pleasant surroundings with great service from all staff members. Breakfast selection was also great. The closed street where the property entrance was located didn't feel safe. It was OK during the day, but not in the evening.

Beautiful!

The sink was clogged and was not fixed. The tub would not hold water. There was no fridge or kitchen in the suite. A few things didn’t work. And I paid almost $400 for 1 night. I will not be going back and if I could get a refund that would be great.

air condition not working properly

I little bit expensive for what was it

Nice decoration and food was very good, pool is heated (personally I don't like pool to be warm on hot weather but the staff told us most of the guests request it that way)

Nos encantó! La comida es excelente. El servicio también.

Above and beyond service. Great, caring staff.

Delicious bkfast every a.m., friendly, mostly quiet. . . would go again for sure.

The hotel is a beautiful old mansion nicely decorated. It is conveniently located close to all main attractions, walking distance. Has valet parking to facilitate move around when needed. The staff is very friendly and helpful. Highly recommended.

Well - it needs an upgrade. Pool área in good condition. Furniture completely outdated. room good and clean. Costumer service extremely rigid and complicacted/. Very you g staff without experience in tourism or business. Good great. What out - they send enormous quantity of messages via what’s up. Unnecessary and repetitive. I will not go back, maybe for brunch and dinner

First the restaurant: Excellent, amazing, delicious! The food is outstanding! The breakfast which was included is fabulous! It includes coffee, juice, fruit, fresh bread, and then the main course! The hotel is very small and intimate. The pool is heated and we had two days swimming during new year's. Plus the weather was 80 F. The rooms are very comfortable and the decor is beautiful, black and white with use of mirrors and black metal. It is an oasis in downtown cuernavaca. Downtown is not very beautiful, we expected better, but the hotel certainly made up for it. The service was outstanding. They even opened the restaurant 1 hour earlier to serve us breakfast before our early departure. Really outstanding service!

The property needs an update. You can tell it’s seen better days. Smells moldy. My shower had a handful of hairs stuck to the wall, it was disgusting. My TV was not working either and it took a long time for the staff to figure out/fix the issue. All the while standing in my room when I was ready to be done with my day. Location is not safe either. Save your money.

Very clean and very central. The on-site restaurant is one of the best in the city.

It’s a great service, WhatsApp notifications and requirements. However a lot of pressure to book at their restaurant. They charge extra for everything, from additional soaps. Great food at their restaurant, either breakfast included or dinner Pictures are not compatible with what the hotel offered.

I loved everything About this stay. The property is beautiful, the restaurant is delicious and the service is incredible. Located right in the center too! I’ll be back

Noisy. Hear street traffic in room. Despite being considered the best place to eat in town, I had the absolute worse case of food poisoning of my life. Three day’s later still recovering. Would not go there again.

This is a peaceful, beautiful B&B in the heart of Cuernavaca. The restaurant is excellent. Highly recommended.

It’s a really pretty place with amazing food and a great pool