Very disappointing hotel - nothing like the description on Hotels.com. The room said it had air conditioning, black out blinds, soundproofing, premium bedding, poolside bar, 24 hour service - none of which was true. They also ruined multiple pieces of my clothing with their laundry service. The breakfast was awful, cold cooked foods and stale cereal - probably the worst I’ve ever had from a hotel and I have traveled the world - go to one of the nice cafes in Ella. I tried calling reception to ask for help multiple times but no answer. I gave up on complaining when I checked out - couldn’t be arsed with them making excuses to be honest. Just stay somewhere else if you want all of the above room and hotel features.