Second stay in different room in this hotel. Hotel is lovely however this room was terrible ….. poor shower almost not any pressure. Not ideal when we got back from 4 day hike to Macchu Pichu. Amazing breakfast and lovely staff. Thank you.

Outstanding customer service. Nice room. Good shower. Lovely breakfast. Thank you.

The location was very good—right next to the Plaza de Armas. Breakfast was yummy and the water was hot. The room we stayed in didn’t have any windows but the skylights. It felt a little like staying in a cave. I didn’t love that vibe but my friend did. The front desk employees were very kind and helpful! We had a good stay and I would stay again if I ever went back to Cusco!

The Casona plaza hotel is in a convenient location a couple blocks from Plaza de Armas, close to main attractions, tours and lots of restaurants. The room was fine…nothing special but clean and comfortable. They stored our luggage while we went to Machu Picchu. The only downside was the street in front is very narrow. On one occasion our driver couldn’t get to the hotel and we had to walk maybe 100 meters. No problem except for the light rain. Staff was friendly and helpful and breakfast was pretty good.

We had a very pleasant and convenient stay at Casona Plaza Hotel Cusco and would highly recommend it to anyone visiting Cusco. The location is excellent—very close to the central Plaza de Armas, making it easy to walk to restaurants, shops, and key attractions in the city. It is also very accessible from the airport, which made our arrival and departure smooth and hassle-free. What truly stood out was the staff’s exceptional helpfulness and hospitality. They kindly allowed us early check-in, which was a huge relief after our journey and helped us settle in comfortably right away. They were always willing to assist with anything we needed and showed genuine care throughout our stay. A particularly thoughtful gesture was that they safely stored our luggage free of charge for 5 days while we were on our trek. Since we left before breakfast time everyday, they also checked in with us to ask if we would like a lunch box prepared for the day. This level of attention and consideration made a big difference and showed how much they care about their guests’ comfort. Overall, a highly recommended hotel for its good location, smooth access, and warm, attentive service.

Beautiful room, comfortable bed, located perfectly right beside Chapultepec. The staff were incredibly friendly and helpful. The entire facility and experience felt very high end!

The room was very clean and the hotel is fully updated and renovated. The kids loved it and it was very comfortable with very hot water the whole entire time.

Friendly staff. Close to the Plaza de Armas

Excellent staff, good location.

We had the best time in this hotel. Best hotel in Cusco

Very convenient place and kind staff

Buen servicio

For the price it was a good option especially when you spend most of your time out on adventures. The hotel is very clean staff was helpful and welcoming. Breakfast is included, but I do wish they had a bit more protein available. Depending on the time you head down they can run out of things and not add anymore even though there’s still an hour of breakfast time left. Two things that I really had trouble with. One is out of their reach- the guests at the bar down the street can party through the night. Although it’s not vivid and loud you can still hear people & music through most of night. One change I would recommend is adding some blackout curtains to the ceiling windows. It was very bright by 5am so it was difficult to keep kids asleep past that 🙈

Excellent

This hotel was amazing! Clean, the staff was amazing and they were very kind to me.

The room has a sun window which gets really bright at night. The safe box is broken and we told the staff but it wasn’t fixed during our stay. The room also has a small window which connects to the bathroom of next door, it shines the light to our room and all noises transferred. Lastly, the hot water for the shower isn’t stable, there was one night which I showered in a bit cold water.

It's ok for a small hotel.

Great place to stay I would stay there again

Bathroom released bad odor at times. Everything else was good

Great location and clean