the staffs were friendly, we were arrived late at night yet there was still a staff to help to checked in. it's also a wheel chair friendly, even tho the accessibility could be improve. especially on the hot spring area, since peoole with wheel chair couldnt access it . however the downside is, the breakfast option. less variety, taste not nice :( recommend you to bring your own bfast rather than paying there with limited and not so good breakfast. however, the room and bathroom are nice. super clean & tidy