Overall Ratings & Reviews Extended Stay America Select Suites - Austin - Round Rock

It felt like home!

Everything was great

It's was a very good stay the staff is very friendly and helpful and I appreciate all that they help me with and my family Shemmeita, Dementia, Jessica, Veronica all the staff are very friendly and professional

Helpful

Staff - very unwelcoming. Rude. Rooms are clean. Thats it

Wonderful

The tv did not work and they was no room service.

I've never stayed at a worst Hotel in my life. They make you pay $2 for barh towel exchange and 50 cent if you need a toilet paper roll. Also, they only clean rooms every 14 days(2 weeks) The Staff however was nice and friendly.

Unhelpful staff

Good services

Good serves

Management team was friendly and courteous Air/heater had smell that came from unit bed was comfortable room was clean overall an acceptable stay other than ordor from ac/heater. Didn't get to mention to management only stayed two nights before checkin out.

Property is always clean

Property cancelled my reservation though I sent message that we will be arriving after checkin hours

It so quite

Its okay

Not clean

Couldn’t make noise pass 9 pm had to throw our own trash or get a fee added. Charged for clean towels. Had a system wide reset of all locks around 8 pm. Not a 24 hour desk

THEY LOCKED THE DOORS AND NO ONE ANSWERED AND I COULDNT GET IN

Advertised as new hotel, but the floors are completely missing, the roof tiles are missing, the hotel stinks terribly bad like rotten meat. There was no soaps the drink vending machine is broken, they charge $2 for extra towels. Someone tried to come Into my room multiple times. Over all terrible experience