Staff were nice, but competence was low. English was not present, but that is not the issue. The issue is how they ran the hotel. Everything seemed to be deferred to their "master" they claimed, who only arrived in the evening. However, what made it a terrible experience is that they did not charge me for the full payment when i arrived, just the city tax. I explained i was leaving very early the next morning and required a taxi to the airport. They deferred the taxi request to the master. Spoke to staff at 4 different moments (3 people in total, i believe one being the "master"). Informed them all about early departure, and the last one who i think was the boss, said to just leave the keys in the room door, and shut the front door behind you. After we left, went to airport, flew and landed, we receive a message from the hotel asking us to please pay for the room before leaving. This created a 4 day ordeal trying to find a way to send them money from abroad. I honestly did not realize that this property was a pay later reservation, and not a pre-paid reservation like the others i made with Orbitz. I contacted orbitz to see if i could pay them through Orbitz, but they said they could not help with that. Their staff should be trained to collect funds at check in, or at least mention that payment is needed before check out, especially when told on 4 different occasions that were leaving early to the airport. The room was also not great. Dirty rugs, stained towels with holes
