Overall Ratings & Reviews WoodSpring Suites Libertyville - Chicago

No iron, no blow dryer, no ironing board, super thin toilet paper, no dishware. Just lacking lots of useful necessities for a hotel

Staff was friendly. Checkout was strange. No one there until maybe 9am... And no place to really put the keys.

I booked 2 nights. Only stayed 1 and left. Didn’t get my money back. My friends came an hour early for check in, the women wouldn’t let them use the lobby bathroom, or even wait in the lobby before check in. She said they were trespassing… but they had reservations! Their tv’s were broken. My room smelled like animals and bleach, there was one small shampoo that was half empty, not even enough for a small child. It’s a suite with no utensil, plates, cooking supplies. Nothing. No ice machine or ice trays in entire hotel. Dogs were barking all night, you can hear the neighbors whole conversations and a pin drop from the floor upstairs. This place is garbage but the worst part was the rude front desk staff…. Absolute zero hospitality skills. Don’t waste your time or money.

No coffee maker, no cups, no napkins no cups no water, room smelled awful, there was small insects at the corners of the room dead and dried. Bed had supper thin covers and just one pillow. Front desk was rude and cleaning service opened the door without knocking or anything. Awful just awful

It was a nice new building, but the beds were very uncomfortable, cheapest mattress ive ever slept on, i thought i was at camp. The bed frame i thought was going to break when doing adult things. No ice machine. You could hear right through the walls.

First my reservation didnt populate and the hotel staff, was very rude in her approach looking for it! I had literally just driven 12 hours and wasnt in the mood for someone elses off day to be sprung upon me. When i asked it there were any rooms,she blatantly lied.. i stood there and made another resevation while standing at the desk🙄. ALSO tye room wasn't ready ( at 7 pm) so inhad to wait an additional 30 plus minute's. Thecehole experience was horrible

They charged me more than what the receipt said. I also doubled checked it with the lady who checked me in. She also took 10 mins to come to the front desk but was sitting in the office. She was rude to my partner as well.

Overall it’s a good place to stay

Couldn't check into hotel had to sleep outside hotel. Front desk closed at 10pm, never in my life have I ever heard of that. So I basically got scammed out a night.

Its cheap and you get what you pay for

Confusion on my reservation , no staff around to check out

Lots of creepy tenants. It’s like a residential hotel.

Friendly staff, easy check in.

It wreaks of cigarettes and other smokable items, there was also alot going on on the grounds.

Comfortable bed, extremely clean and close to my destination.

I was supposed to check in for three nights and paid for the room only to find out when I got to town after driving five hours there were no rooms left so I was very disappointed

20 min wait for check in, no genuine apology, just slow/reluctant check ins. Questionable characters in/around the hotel. Some guests, some not. Looks nice on the outside, rooms were clean, but overall this hotel delivered the bare minimum, if that. Recommend booking elsewhere unless this is your only option.

No breakfast in the morning here, no iron board, no coffee pot, no coffee, no tea etc.

Apparently nobody works in the reception/checkout desk. Waited all-together 1hour to check in to my rooms that I had already reserved days ahead. Finally was checked in by staff that were so arrogant and with such an attitude towards the people that were waiting to check in. Room was dirty stains on the floor. Beds were so cheap they creaked with every turn. Noisy hallway with people congregating at the doorways. Playing music all night long and somebody alarm was going off from 3am-7am. Probably one of the very worst hotels I’ve ever stayed at

This property is just ok. The bathroom appeared clean at first. Then I saw a lot of hair here & there. Basic accommodations. Bed hard, pillows flat as pancakes. Kitchen had no paper towels, plates, or utensils. Good lighting inside room, good air/heat, convenient to many restaurants and stores, and safe neighborhood.