Dear. Mr Rudy, Dear Sirs, Thank you for coming to our hotel and for the input you have provided. We really appreciate it. Regarding hot water kettles, to ensure the safety of our guests, we do not provide them in the rooms. As an alternative, we provide 2 free bottles of mineral water and provide a large glass hot water service with Aqua mineral water at a cost of IDR 5,000/glass. We apologize for the inconvenience you experienced. We always try to improve the quality of our services and hope that you can return to visit our hotel on another occasion. Sincerely, att hotel.