Overall Ratings & Reviews Lembah Batu Heritage

The floor of the room was very dirty, the feet were even black, then the mattress was full of stains, the towels also had marks, not washed properly, the toilet floor was very slippery, almost made me slip, there was no toilet paper or toilet paper in the room :) bad service, already knowing the guest was carrying a suitcase, instead of being helped, they just walked ahead. Access to the room was difficult, they should have been given access closest to the room, so it was a hassle to lift the suitcase to the room. Even though the view was very good, it was a shame that the staff were untidy and careless, the service was bad. The ones who served me were a small, thin lady and a tall, thin guy, when I wanted to CO I was served by a slightly fat lady who was very nice, she offered to help me with my luggage or not, she was friendly and kept smiling. The characters of the staff were different, I had to direct them again. For the food, even though I requested medium spicy, it was very spicy until it was bitter, the fried rice with berastagi was a bit hard. For the view, it was really good, 9/10, only the service and cleanliness need to be improved.

Comfortable, clean, friendly staff, cool.

It's really worth it, the atmosphere is really suitable, the housekeeping staff, all of them are very friendly and nice!! Highly recommended for next staycation with family!! It's perfect. The food that I tried was all delicious, never failed top

The room is comfortable, only the chair has a broken part, and the shower in the bathroom doesn't work, so we have to use the tap to take a shower. The rest is okay.

all staff are on holiday, there is not a single staff guarding. the room key is faulty, we can't enter the room, but there is not a single staff. until we have to go around the location to find staff who can help but there are none at all, finally we go to a resident's house around the location to get help. very disappointing

The bathroom is starting to break down, maybe it's the will of the times. The TV isn't a smart TV yet, but the atmosphere is comfortable, the AC is really cold, and the service is friendly.

The room is comfortable, king size bed. The atmosphere is cool, peaceful, suitable for short healing. The water heater takes a long time to heat up, there is no daily housekeeping (only a yard sweeper), no sandals. Worth the price, 9/10.

The location is okay, cool, like in a hill valley, the room is comfortable. The staff service needs to be improved, especially there are staff who seem to underestimate guests, but for the good receptionist and the man who escorted the suitcase to the room, that's really good. The facilities and cleanliness need to be improved, I stayed with my wife for 4 nights and were only given 4 small bottles of 300 ml mineral water, the room was never cleaned, even the trash in the room's trash can was not taken by the staff.

The hotel staff is friendly, the place is beautiful and comfortable with a calm atmosphere, the food is delicious. Just a little input, please improve the cleanliness of the bathroom.

I stayed for 2 days in the red ruby room. The staff were friendly and responsive but there were very few staff. In the morning there was no staff on standby. The bathroom was very dirty with moss and an unpleasant smell. I had asked them to brush it again but the result was the same. Finally I bought vixal and wipol myself and asked them to brush it again and then the results were slightly visible.

Everything is nice But. The bathroom smells of urine from the beginning when I arrived, there are no sandals,. The shower can't be turned on. The bathroom is very bad

Tempat adem sunyi. Bersih. Pelayanan ramah. Fasilitas lengkap. Resto makanan enak. Sarapan ga tau, kita ga include sarapan. Info sarapan jam 9 diantar ke ruangan. Pada dasarnya nyaman dan next balik lagi

Sangat berkesan dengan nuansa alam yang asri.