9,4
Exceptional
From 138 reviews
Provided by travelers on
Cleanliness

9,6

Room Comfort

9,6

Meal

9,0

Location

9,6

Service and Facilites

9,4

People often mention about PARKROYAL Serviced Suites Jakarta
All
Room Space (29)
Bedroom (27)
Distance to City Center (26)
Ambiance (26)
Bathroom (25)
Hotel Area (24)
Family Friendly (23)
Staff Friendliness (23)
Soundproof (22)
Surroundings (19)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews PARKROYAL Serviced Suites Jakarta

Number of reviews per page
20
40
Customer reviews
Yahya W. N. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,0
/10
Reviewed 1 week(s) ago
The room was clean and nice, but the check-in process took over 30 minutes. They didn't provide a welcome drink during the long wait.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Mr. Yahya, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback and for rating us 9/10. We’re glad to know that you found our rooms clean and comfortable. At the same time, we sincerely apologize for the long check-in process and the missed opportunity to offer you a welcome drink while you were waiting. This is not the level of service we strive to provide, and your comments will be shared with the team to ensure improvements are made. We truly appreciate your patience and understanding, and we look forward to the chance to welcome you back for a smoother and more enjoyable experience next time. Simply Yours, Sjefke Jansen Complex General Manager
E***h
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
That was so great, and really happy to stay here with a high-floor room.
+5
Find this review helpful?
Accommodation's Reply
18 Aug 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! We are truly delighted to hear that you had such a great experience and enjoyed your high-floor room. The views from the upper floors are indeed something special, and we are glad it made your stay even more memorable. Thank you for sharing your happiness with us. We look forward to welcoming you back for another enjoyable stay in the near future! Simply Yours, Sjefke Jansen Complex General Manager
Deedy S.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Very good, highly recommended, good location, clean, satisfactory service.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Aug 2025
Dear Mr. Deddy, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you so much for sharing your kind review. We are delighted to hear that you had such a positive experience with us, from our strategic location to the cleanliness of the property and the attentive service from our team. Knowing that you found everything satisfying and would recommend us truly means a lot. Your encouraging words motivate us to keep delivering warm hospitality and memorable stays for every guest. We look forward to welcoming you back again for another comfortable and enjoyable experience in the heart of Jakarta. Simply Yours, Sjefke Jansen Complex General Manager
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly and helpful. Check-in and check-out were quick, and the information provided was very helpful. The room facilities and cleanliness were excellent. Please keep up the good work.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Aug 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for taking the time to share your kind feedback. We are delighted to know that you experienced a smooth check-in and check-out process, found our team to be friendly and helpful, and appreciated the cleanliness and facilities of your room. Your encouraging words truly motivate us to maintain our high service standards. We look forward to welcoming you back for another pleasant stay in the near future. Simply Yours, Sjefke Jansen Complex General Manager
A***u
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Wow, amazing, I hope I can stay once again.
Find this review helpful?
Accommodation's Reply
11 Aug 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for taking the time to share your wonderful 10-star review. We are truly delighted to know that you had such an amazing experience with us. Your kind words mean a lot to our team, and it brings us great joy to hear that you wish to stay with us again. We look forward to welcoming you back for another enjoyable stay. Simply Yours, Sjefke Jansen Complex General Manager
M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9,7
/10
Reviewed 7 week(s) ago
The staff was very nice and helpful. We can touch with them with internet and WhatsApp and it was nice and fast.
Find this review helpful?
Accommodation's Reply
16 Jul 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, the booking process is easy, and the atmosphere is calm and relaxing.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
abbas y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Everything was amazing from day one till I left, I love this place and i highly recommend it to anyone looking for a place to stay
+4
1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
Profile Picture
Arnold C. W.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 14 week(s) ago
We are enjoying our stay, the room is so nice comfy and spacious. And the view is amazing. This place will be our fav to stay in Jakarta.
1 people find it helpful
Accommodation's Reply
26 May 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
Utrianti
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
Good area and nice services. Check in and check out time is made flexible. Everything else is good enough. Thank you 😃
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 May 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
Ozkabia A.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 14 week(s) ago
Great hotel & strategic location. Close to GI & Bundaran Hi. There is also a free shuttle to Monas
Translated by Google Icon
See original
+5
1 people find it helpful
Accommodation's Reply
22 May 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
A***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,0
/10
Reviewed 15 week(s) ago
Everything was great except the check-in check-out service. There was only 1 counter/1 staff opened for service.
Find this review helpful?
Accommodation's Reply
14 May 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for your feedback and for highlighting the positive aspects of your stay. We’re pleased to hear that everything else met your expectations. However, we sincerely apologize for the inconvenience you experienced during check-in and check-out due to limited staffing at the front desk. Please rest assured that we are reviewing our scheduling and service flow to ensure a more efficient and seamless arrival and departure experience for our guests. We appreciate your understanding and hope to welcome you back soon for an even more enjoyable stay. Simply Yours, Sjefke Jansen Complex General Manager
Faris P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
Great service, you would like the size of its room.
Find this review helpful?
Accommodation's Reply
22 May 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
Riva
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 17 week(s) ago
The location is very strategic, making it easy to get around. The room is spacious and exceptionally clean. The staff is also very friendly and helpful throughout our stay. Highly recommended!
+3
3 people find it helpful
Accommodation's Reply
06 May 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
M***d
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
good place, a hotel like an apartment.
3 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
Z***o
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
The staff were very friendly and fast response.
1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
Tan R. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
Very clean, spacious, and close to Grand Indonesia Mall and the city center.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
Profile Picture
rudianto
icon-origin-TRAVELOKA
7,3
/10
Reviewed 20 week(s) ago
The breakfast options are few and not very interesting.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Thank you for sharing your feedback with us. We’re sorry to hear that the breakfast selection did not meet your expectations. Your comments are truly valuable, and we will certainly review our offerings to explore ways to enhance both variety and appeal. We are committed to continuously improving the guest experience, and your input helps us do just that. We hope to have the opportunity to welcome you back for a more enjoyable stay. Simply Yours, Sjefke Jansen Complex General Manager
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 26 week(s) ago
This the second time I stayed, very homey room and the view great
4 people find it helpful
Accommodation's Reply
05 Mar 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for choosing to stay with us again! We are delighted to hear that you found our rooms homey and enjoyed the great views. It’s always a pleasure to welcome back our valued guests, and we look forward to your next visit for another comfortable and memorable stay. Simply Yours, Sjefke Jansen Complex General Manager
P***P
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 30 week(s) ago
First time staycation in hotel room 78 is really cool, starting from the friendly staff, complete facilities bro, for those looking for a city view atmosphere, the champion because the view is towards Bundaran HI unfortunately I came during Chinese New Year when it was cloudy (but if you want a city view, don't book a studio, the price doesn't lie hehe). ,.. Strategic location equipped with a shuttle if you want to go to GI and so on.. The only drawback is one check-in time is at 15.00 if possible, it could be moved forward so customers can stay longer at the hotel hehe.. Overall, I want to come back here again next time
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
05 Feb 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for choosing to stay with us and for sharing your exciting experience! We’re delighted to hear that you enjoyed the stunning city view from our high-floor suite, as well as our complete facilities and warm hospitality. It’s wonderful to know that our strategic location and shuttle service added to your convenience. We appreciate your feedback regarding the check-in time. While our standard check-in is at 15:00, we will certainly take your suggestion into consideration and do our best to accommodate early check-in requests whenever possible. We’re thrilled to hear that you’re already looking forward to your next stay, and we can’t wait to welcome you back for another fantastic experience—hopefully with even better weather! Simply Yours, Sjefke Jansen Complex General Manager
Number of reviews per page
20
40