My recent stay at this hotel was, overall, a positive experience, and I would definitely consider returning. The check-in process was smooth and pleasant, with the staff being both polite and friendly. I even requested a hotel pen, which the front desk officer readily provided without hesitation, a small gesture that speaks volumes about their service.
The room itself was spacious and comfortable. The bathroom was a highlight, boasting a fantastic bathtub that functioned perfectly, offering a truly relaxing soak.
However, there were a couple of disappointments. The towels were not up to par for a 5-star establishment. One towel was simply hanging on the wall hook unfolded, giving the impression it had already been used. Even more concerning was another towel that had a noticeable yellow stain (as in the picture), which was quite off-putting.
The pool area was adequate, but the view was rather average, overlooking the highway and LRT line. On the plus side, I appreciated that the pool and gym shared the same convenient closing time of 10:00 PM.
The breakfast offered a good variety. Unfortunately, the local favorites I tried, the Nasi Goreng and Keuy Teow Goreng, were rather bland, a common letdown in many hotels. I was also disappointed that Teh Tarik, a Malaysian staple, wasn't on the menu and hope the hotel considers adding it. On a brighter note, their pastries were absolutely delightful and a definite highlight of the dining experience.
The hotel's Wi-Fi was reliable and worked well throughout the property, which is always a plus.
Despite some issues, the overall experience was great. I would happily will come again.