A key from front door was not offered. Door is locked from 1am until 9am. I went out for breakfast and was unable to get back into the residencial. This key should be offered to all customers

Couldn’t sleep the first night as the mattress was so hard and lumpy but no problem with being moved the next day and bed was fine. First room was depressingly dark and dingy 2nd was a lot better. Stayed here 6 years ago and nothing has been done to the place in that time. However location is brilliant so really you get what you pay for.

Everyrhing

Nothing really worked at this joint; even the toilet broke and didn’t flush , the shower curtain inclusive the rod fell down, not sufficient day light and air circulation, etc. way too many miserable elements, and the service ( the guy living there) was an absolute disaster. Representing this hotel takes away a lot from your business reputation.

Very simple place but it's just what u need,as for me i enjoyed my stay no need for a 5 star

The only thing in this place's favour is proximity to the airport. 12 min by Uber/ taxi. Starting from the worst bit: 1. No heating! The rooms are cold!! It's 15 to 17 Deg outside but you will shiver in the room. Bedding has just a thin blanket. Fortunately I happened to spot a thicker blanket in the wardrobe. Even then I had to wear a thick jumper to sleep. 2. Bathroom has what seems to be mold on the walls. The shower floor looked dirty. Hot water had to be turned on for about 15 minutes before you can use the tiny handheld shower head. Can't mix with cold either. 3. Dim room. Bedside lamp and overhead lights combined still made for a dim room. 4 overall cleanliness.. dusty surface 5. Keys left at reception desk, meaning anyone can have access potentially 6. No WiFi in rooms. There's a sun downstairs saying this info is on the booking sites..I beg to differ. Few things in their favour. Someone got me an adaptor for my phone charger.

Centre location,

The hotel looks like it had its best years in early 1980s and have been asking for a refurbishment since then. If you fancy a time travel - go for it. Other than that: avoid. It is basically what you see on the pictures: if there is a bed on the picture - there will be a bed, if there is no picture with a window - don't expect a window. Hot water pressure is not on the pictures - because it is non-existing.

Excellent clean hotel

Nice set up. Thank you.

We checked into your hotel in early October 2024. We were very disappointed in the accommodations in room 102. Firstly, there was NO MATTRESS (only a box spring with a sheet), Secondly, there was NO HOT WATER. Thirdly, the shower leaked heavily from the corner by the wall and thoroughly flooded the floor, which became not only an inconvenience, but most especially, a SERIOUS SAFETY HAZARD, We left at daybreak the very next day and forfeited the last two days of our paid reservation. We've stayed in Pensiones in the past, but this was an absolutely TERRIBLE EXPERIENCE. Bill, USA

Just to spend a night sleep. Area is very nice. Manager Orlando was friendly. No amenities what so ever. You have to provide for yourself.

No night stand area lights to read and not disturb partner w only overhead light. Mattress poor.

Good qualité Price! That it!

Better than 4 but not 5 stars. Good for position, shops, Metro, price. Water took at least 5 minutes to run warm, we thought the shower was broken. Staff friendly,.would stay again.

Affordable place to live.

No complaints considering the cost. A clean, if a little dated hotel with helpful staff and decent facilities. If you're going to spend a lot of time at your hotel on holiday I might not recommend it, but if you'll be spending most of your time exploring Lisbon and the surrounding area it's absolutely fine

When I arrived, the man at the counter assisted me right away and explained the rules and regulations of the hotel. He was very kind and tried to speak English as much as he could. I appreciated his explanation and offered assistance as much as he could.

Please the price I paid I expect something more! 3 nights! No change towels, the bed was basically on floor the mattress was super bad and uncomfortable! Hot water on shower none after 30 minutes with the water open come hot water! Smell of drugs on the corridors! The water no pressure! The window was opened and impossible to close! Unbelievable

The staff were friendly and helpful, the property did seem a bit run down but I saw a sign that they’re in the middle of renovating, and the walls were really hollow, you could hear a lot from other rooms. However, I was outside most of the time so if you just need a place to sleep and wash, it’ll do the job