Zsolt
with Partner
2,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
How to start!? I'm visiting this Hotel for more than 10 years now, almost every year! It was a well kept, immaculately clean Hotel (Mader) with gorgeous staff in every way. It was a pleasure to stay here. Things changed with the new ownreship radically. Entering the lobby area the carpet is dirty, the reception area is neglected, desk spotted, the remain of the food wrapping is visible. The Concierge himsef showed unkempt impression wearing wrinkled clothes, messy hair... I made reservation and paid in advance for a higher class room, first I was given a different quality room. After my request I was given a nother one, made not much difference! Elevator dirty, floor dirty , food smell all around. After considering if I want to sleep and wake up here, decided to leave. I drove home to Budapest, it was enough of dissapointment. Leaving the place I was promissed to receive a note in my email box within 5 minutes. Never arrived! I was also promised to be contacted by the manager (who was out from the basement at that time). Never happened! I contacted Expedia, they were kind to go after my case. Result : NO REFUND ! OK , do not worry I can live with that , but how the owners and the staff can live with such negligent and unconscionable way! So if you want to spend quality time for your payment forget this place !
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