Very nice hotel with friendly staff at 1am when we checked in. The room was lovely and a great relief after our long journey.

Short stay here but was wonderful for the one night. Would definitely stay again if in the Port Hardy area. Very comfortable, clean and friendly staff with beautiful decor.

We had food at the bar was good and good service. But elevator was dirty carpet. Room was clean nice bathroom but a bit small . Good location

Pleasant, clean hotel. We were only there for a quick overnight so didn’t make use of amenities. Would rate 4.5. Recommended.

Beautiful clean

Our only less positive comment is that the elevator groans when in use- maybe needs some attention 😉 My 3rd stay and will highly recommend.

Restaurant was understaffed and service slow. Food also not great

Room was clean, check in was easy and quick, better than my expectation for such a small town.

Overall great experience

Hotel and decor were delightful!

The pub had affordable food with lots of choices and good service

Breakfast & supper were excellent. Rooms very clean and a comfortable bed.

Wish they had a pool

Great hotel and restaurant

Property was clean and very well maintained. Staff was helpful and friendly. On site restaurant was good but with a long wait for service after being seated. If you use the pub for breakfast, don’t forget to tell them you are staying at the hotel as there is a discount ( never mentioned by the hotel staff)

Kwa'Lilas, unfortunately, did not meet our expectations. The hotel is beautiful, however, it is very dated, it needs to be updated. It felt very old, in which, the cleanliness of the hotel gets missed. We had very poor sleep due to the air conditioner was very loud, and if you had the window open, we heard people parking, coming and going all through the night, due to our room was on the road side. We had to make a noise complaint due to people arriving at 2:00 am and then people above us, sounded like the roof was coming in. The restaurant, HA'ME' was suberb! The pub in the hotel was casual and had pub food in which was good. Due to the awful sleep, we will most likely not be back.

Excellent service from the staff and a great bar.

All areas of the hotel were clean and new. All the employees were cheerful and accommodating.

Friendly staff but housekeeping below standard for this hotel category.

Clean room and facilities. Unfortunately we arrived early and were asked to come back at 4pm( check in time). We returned at 4:20 and our room was not ready. Our room was ready at 4:45. The desk clerk was very apologetic. We had asked for a cot, apparently none available. I would have like laundry facilities, but none available. Small things. Nice quiet stay. Breakfast was very good!