7,6
Pleasant
From 1.002 reviews
Cleanliness

7,6

Room Comfort

7,6

Service and Facilites

8,2

Traveler Reviews Hotel Citadelle

Number of reviews per page
20
40
Top reviews
Renee
icon-
10,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Il n'y a pas eu de déjeuner pendant mon séjour. Le 2ieme matin il y avait eu du verglas pendant la nuit et aucun abrasif n'a été mis dans le stationnement c'était dangereux. A 2h30 du matin j'ai eu un appel de l'hôtel par chance mon cellulaire était en mode ne pas déranger. L'employé à la réception m'a dit je ne vous ai pas appelé j'ai appelé la chambre 16.. bizarre.. le reste était très correcte
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Claudie
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Ce n'est pas l'endroit le plus propre
kush
4,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Rooms were not clean, amenities were limited and ac in the room was so loud that i cant even turn it on
Patrick
2,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Unfortunately the whole place smells like dirty armpit so I went to another hotel for the first night. The next day I called in the afternoon to upgrade the room to a 2-bed and they refused.. the travellers booked somewhere else so I ended up paying a room for nothing
charles
6,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Oui
Ivy
2,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

There were cockroaches in our room and front desk did not offer any help.
Jean-Paul
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was clean. Though there were no winter carpets at the entrance which made the floor dirty, and we were not able to walk on it. The sink had a problem that takes time for the water to be emptied. The heater was working but the heat was sometimes colder. The staff are welcoming and overall we had a nice stay, the mattress was very comfortable through the pillows are not puffy and a bit uncomfortable. Thank you for hosting us :)
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Melissa
icon-Friends and Family with Friends
Friends and Family with Friends
2,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Bcp de bruit Bcp de voyageur qui entre et sort Pas propre
Richard
6,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Very old room - clean one. Needs repairs/renovations. Fair prucing.
Mor
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was super clean and comfy. I had a great time at this location, definitely recommend it
Geneviève
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4,0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

I used to come to this hotel often but as time goes, it looks like more and more as a ghost town and quality/cleanliness going down. They used to offer breakfast and now the room sits empty with only coffee and teas offering. The beds used to be comfy and the one I had was hard as a rock. Reception person are not looking very friendly or enthusiastic as they used to; just there to do their time and move on is what it seems like.
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Mor
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I honestly had a great time. The first walk in, the room was spotless and clean. Very spacious, there were enough towels to last a whole week to be honest and I love it. The staff was very professional. I needed to change the reservation for the next day under my friend's booking and I was able to keep the same room for 2 days The cleaning crew comes to kindly as if we needed anything and clean the room, we were ok but the thought was very much appreciated. Definitely recommend to go there
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Sunil Kumar
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

No breakfast, and there were not much options available in the vicinity. Drinking was rarely available in the reception area. Overall an okayish room for that price.
Kevin
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean and comfortable.
Aisha
icon-Leisure
Leisure
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Front desk was super friendly and attended all our requests without a problem. The room and everywhere was very clean and neat. Beds comfortable. Had a great stay ! 100% will return when we are back to quebec
Arielle
icon-Business and Leisure with Partner
Business and Leisure with Partner
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great location
Francine
2,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The flooring in the bedroom is falling apart. Very old room. The frontdesk guy was stinky(body odor), told me he couldn't find my check-in in the system. It took him at least 15 min to get me checked after i drove from Ontario and it snowed quite bad, not pleasant at all..do not recommend this place!!
Christiaan
icon-Leisure
Leisure
10,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Guy at the front desk was amazing very fast check in and clean rooms
Pranav
icon-Leisure with Friends
Leisure with Friends
2,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Hi, I booked for 2 nights in qubec, i reached on dec 25 around 4:00 PM and we put our luggage in the room and left as we did not checked room cleanness, when we came around 9:00 PM to the hotel, floor was too sticky and everywhere dust was there, we are getting smell from bathroom curtains, i supposed to ask them for toilet paper and hand soaps, next day morning on Dec 26 i asked receptionist to clean our room and chnage the blankets , he said to us he will inform cleaning people, and we left to explore city, again once we return everything was same in the room, nothing was cleaned, i informed evening receptionsit , he said whatever happened in the morning he was not reponsible, he gave us new blanket and informed us to change it by our own, as there were no staff, it was very bad expereince and we left next day morning as we afraid to sleep in bed as we thought something not cleanly or bad bugs, it was really horrible expereince to stay in this hotel, i need someone from expedia to call me back as this money is not worth it to spend in this hotel.
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Roberson
10,0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

C'était bien
Number of reviews per page
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