This was one of the worst accommodation experiences I've ever had. We arrived around 1:30 a.m. after a long day of travelling and immediately had issues finding parking. Once we finally parked, we realized this wasn't really a hotel—it felt more like an old townhouse.
Getting to the room meant carrying multiple heavy suitcases and food up two long, steep, narrow flights of stairs. By the time we reached the room, we were exhausted. When we went inside, there was a huge spider crawling across the ceiling. The ceilings were so high there was no realistic way to deal with it. The room itself looked run-down, poorly maintained, and extremely outdated. The bed was also incredibly uncomfortable.
For over $260 a night, this was completely unacceptable. We contacted customer service around 2 a.m., hoping they could help, but they simply told us they weren't the owner and couldn't do much. That left us with no choice but to leave which we informed the customer service agent of.
We carried everything back down the stairs and had to search for another hotel in Quebec City in the middle of the night, paying much more than we planned because we had no other option. I would never stay here again and would not recommend this property to anyone.
We were charged a night before our stay. We left and have yet to see any payments be refunded.