Very nice.. great staff quiet and comfortable rooms

Expérience mitigée à l’Hôtel Paradis. Le personnel mérite d’être souligné : autant à l’accueil qu’au restaurant, les gens se sont tous montrés accueillants et aidants. La chambre est correcte, mais le principal problème reste l’insonorisation....On entend malheureusement tout ce qui se passe dans les autres chambres (y compris ce qu'on préférerait ne pas entendre....! 😬) Le gros point positif toutefois serait définitivement la présence d’un mini-réfrigérateur, ce qui nous a permis d’avoir enfin de l’eau bien froide (difficile à trouver au Pérou!). Le buffet déjeuner est correct, sans plus. Honnêtement, on peut avoir mieux pour le prix qu'on a payer pour cet endroit.

No hot water when we arrived and than no water at all for most of our stay

Nice place

had a great stay here. breakfast was good and staff was very helpful.

Room floor planks were broken in many places and can hurt on bare foot. Some music in the night was disturbing and that indicates room is not sound proof. Room did not have any windows that was strange and smell from the kitchen was another negative point . Staff was very good though .

I had just finished a 4 day trek to machu pichu and specifically booked this place for the jetted tub but the water was cold or luke warm. We couldn’t use the jetted tub at all because it was so cold. We weren’t given hand towels and we also had no filtered drinkable water. Staff didn’t speak great English but was able to help us get an airport shuttle in the morning.

There was no hot water for the tub or the shower, rather just lukewarm and borderline cold water. It was a big let down after expecting something relaxing. The room was clean, and the staff was very nice. Breakfast is included which was a plus as well.

A nice quiet place away from the busy central area. It’s about a 30 minute walk to the plaza if required. The hot water took a second to work but when it did it was very nice. Breakfast was basic but did the job. The spa was wonderful, the hours were a little short but great for relaxing after a long day. The massages are great and not expensive!

Sadly the swimming pool was freezing (advertised as 17 degrees was around 5 degrees) and the sauna did not heat properly - I chose this hotel for those two amenities so I am very disappointed! I have emailed the hotel to find some kind of compensation as £40 for one night and to not even be able to enjoy the pool and sauna is very disappointing and upsetting! If they sort out the pool and sauna then the hotel will be fabulous! All staff were helpful and kind!

Excellent stay. The staff was very accommodating and kind. It was so nice to stay here

After a night where my sleep was disturbed by barking dogs outside, they happily moved me to a room with a jacuzzi. Staff was friendly and attentive

Very helpful staff

Room was great. However whilst it said sound proof room there was a dog barking a lot in the night and I woke up at one point to the strong smell of weed/cannabis.

Great experience at this hotel. Staff is extremely friendly and helpful. The hotel itself is very clean and accommodating would highly recommend

All good!

Everything was a bit run down, holes in the wall, paint on the floor, sink drain broken. It was nice to have a jacuzzi but it filled very slowly and couldnt figure out how to turn it on. Pool and hot tub was fun but also a bit run down; both were only about half full.

The spa was everything! Very good service and the hotel it’s very nice and beautiful. Friendly staff, hot water and everything we wanted and more!

This hotel is perfect! Clean, comfy beds, safe, the food is great and it’s very convenient for everything. I love staying here

AVOID AT ALL COSTS. The room was not clean when arriving and when attempting to shower there was no hot water which then turned into no water at all. The staff claimed they woood contact with regards to a refund as there was no way of staying in a hotel with no hot water and they did not meet the basic standards of the booking agreement. A week later after Expedia trying to intervene they refused to process a refund. DISGRACEFUL SERVICE