Overall Ratings & Reviews Kaya Hotel Amman

This was a good place for our purpose. The bed was a bit hard and there was a wedding party with really loud music. It was a great value and the suite was roomy.

Excellent hotel and very conveniently located in the old part of Amman near a busy shopping precinct.Staff are very friendly and willing to go above and beyond Highly recommended

An absolute AMAZING experience I’ve been so lucky to choose the place everything around it was amazing

The incredible staff make this hotel a 10/10! We booked an airport pickup/drop-off service for an additional charge, and it was absolutely worth it. The drivers were extremely friendly and provided great advice on exploring the city. The hotel is just a 5-10 minute walk to King Abdullah Mosque and a 5-10 minute drive to the old city downtown. I highly recommend booking the hotel's drivers not only for airport transfers but also for sightseeing. The team was incredibly helpful in getting us to all of our destinations. (Thank you to Umar, Ibrahem and the team!) We even had a last-minute issue where we needed to extend our stay, but the hotel was fully booked. The manager personally took us to his office and recommended similar accommodations nearby, ensuring we were taken care of. Overall, a fantastic stay at Kaya Hotel—I highly recommend it! I will definitely stay here if I return to Jordan.

Good location service was good and it was a nice hotel!

I would like to thank the hotel staff for being very friendly and for taking care of our needs. I would like to thank especially two people Mr. Osama and Rami for their attentiveness.

Very friendly staff, lovely breakfast, clean rooms , good location, nice view from balconies, reasonably priced spa. There is a night shift staff member called Osama who goes above and beyond to help, he personally drove me to the pharmacy to get some travel sickness medicine late in the night. Spa treatment from Abdulrahman was very good

Honestly top service and perfect location. Will def be back here.

Friendly staff and very clean.

Great place.

Very friendly and helpful l. Super accommodating

Pool is not wofking

good

The staff were very friendly. I lost my charger and they went out of their way to let me borrow one for the night. Special mention to Rami, I believe it was his name. Super friendly and helpful!

Lovely new hotel located very close to the citadel and downtown Amman. Our room was a suite and had a huge bedroom and a lounge area to, great space and size. The service was amazing from the team too, Rami (working by reception), was a great help, he helped us from day one of our 4 night stay and constantly smiling and assisting where he can. We had a last minute issue with our day trip to Jerash and he kindly stepped in and organised for a hotel car and driver to step in and go ahead with our plans to tour Jerash and Ajlud castle. Great to have someone go above and beyond to help out, thanks again Rami.

Amazing hotel,very clean,good breakfast. Was not impressed with the spa,could be more professinally run.

This place was great - I stayed here before and after a trip to Petra and the staff kindly kept my luggage safe in between. Location is close to the bus station and abut 40 mins easy walk to the Citadel. Breakfast was varied and dinner was also good. The spa downstairs is a nice touch

Our room had no slippers and Iron. It was noisy every night due to an ongoing washing machine or generator. We had difficulty sleeping as the walls were very thin and you can hear noises from next room and talking. The TV didn't work properly. Our room was not cleaned for 2 days and bins were not taken out. Heating took a long time to heat the room. Received phone calls from reception everyday which was annoying as we just needed to rest. No gluten free bread provided during breakfast. Staff were friendly and attentive. Beds were very comfortable. Warm breakfast was nice. Would have been better if they offered yogurt or fruits during breakfast for Coeliacs. Lots of pastries but nothing for Gluten free. Spa downstairs was very nice. I had access to a Sauna, steam room and Jacuzzi. Womens only! My back massage was fantastic. Sabreen was a great maseuse.

Safe

every thing good