On arrival I entered your confirmation number into the booking in terminal and the terminal response was that there was no record of this booking, the contact numbers all were answered by machines
this is an unmanned hotel, on the door was a sign directing late arrivals 18-00,to Game Land across the street, on asking we were told that nothing was on the system and they were unable to help as they were nothing to do with the hotel and only held keys that were left with them, and could not contact the hotel and no one would be available there until Monday morning
Fortunately the staff at Game Land were very helpful and managed to book us an alternative hotel about eight kilometres away which incurred two taxi costs as we were without transport
The whole experience was extremely stressful as at one stage it looked as though we would be spending the night on the street thankfully the kind staff at Game Land went out of there way to help us and I would like to thank them for that, will not be using your site again