Overall Ratings & Reviews InTown Suites Extended Stay Houston TX - Highway 6

Pretty good just don't like the fact if you cancel one of your days they don't refund your money for that day that you don't use.

No rooms available and the Manager was very inappropriate.

Upon arriving to this location around 11 AM, my husband and I rounded the building, the property was clean of debris, no one was hanging out, there were no inoperable vehicles in the parking lot. We pulled into a space, I got out and approached the office, it was locked, the maintenance man came and informed me she will be back soon she's walking the property. Seven minutes later, the property manager Adrianna appeared, I proceeded to enter the lobby as she was going in, she turned around and asked, what did I need? I stated I had reservations and wanted to check in. She proceeded to go behind the desk and started to dryly state their rules, asked how many people were staying and said she needed my husband's ID as well. I asked why did she need his ID, with an attitude, she said to view the property. I said he won't be viewing because the decision is solely mine. She reluctantly gave me a key to view the room. I walked out of the office and realized, I hadn't paid for the room so I turned around and politely gave her the key back! I decided not to stay there and drove to another location.

Ms.Adrianna is literally the best !!! She’s very helpful, she’s nice. It’s an overall great place to stay.

I never stayed at this hotel because I was charged a no-show fee before I got there. On your site, it says check-in time was between 3-6 p.m. but when I got there after 4, I was told I only had an hour to check in. Unfortunately, I was at work and didn't get off until after 4. The front desk clerk was also rude when I was trying to explain to her how the website had a different time to check-in. Ultimately, I returned to the hotel I was at before and out of $43 because of the misleading advertisement on Expedia.