Overall Ratings & Reviews Grand Mercure Lampung

Friendly staff, delicious food, and plenty of options. Complete facilities, everything is great 👍

I've stayed at this hotel three times since its soft opening until now. I was optimistic that things would improve, but it's actually gotten worse. It doesn't deserve a five-star rating... sorry.

Excellent and satisfying service

The hotel staff is friendly, the location is in the city center, it's also comfortable.

The staff is friendly, the rooms are clean, the food is delicious and there is a lot of variety.

For a 5-star hotel priced at 1.5 million rupiah per night, the service was mediocre. The room quality was standard, even at many 4-star hotels, and some 4-star hotels are even better. The food was mediocre, with a slightly bland taste, and the pudding still had a fishy egg smell.

This hotel is good but it is very unfortunate that there is a lack of coordination regarding parking, initially I asked the security guard where the lobby was then they answered downstairs and directed me down and when I got downstairs it turned out the lobby was upstairs at that time I was using a sedan and was afraid of getting stuck and finally we went back upstairs, this is the first time I have stayed at a hotel where if you order food via Gojek you can't leave it in the lobby downstairs even for a short time even though sometimes we are a bit busy taking care of children etc so we really have to go down until the Gojek waits for a really long time 😭

The hotel staff is friendly, complaints are responded to promptly.

Overall okay. But it is better to avoid borrowing an overloaded iron, the suggestion is usually that each borrowing is limited to 1-2 hours, then the staff can take it back to the room. So that other guests do not have to wait long if it is not available. Then the housekeeping staff was a bit unfriendly when called when I called several times to ask about the availability of the iron. Or the suggestion could also be an option to provide an iron in each room, considering that Mercure is already 5 stars. Thank you, success :)

Advantages: 1. Good service. 2. Spacious hotel with luxurious design. 3. Very good lighting, usually other hotels have dark hallways. 4. Very good room design, spacious room, big bed, etc. so it makes it comfortable. 5. AC, shower etc. work well. 6. The breakfast menu is very varied, complete and delicious. There is even a menu for breastfeeding mothers such as clear katuk vegetable soup. Disadvantages: 1. Because it is in the same building as the mall, parking and finding the hotel lobby are a bit difficult. 2. Unlike other hotels, here the staff does not want to deliver GoFood food orders to the room. 3. Toiletries such as toothbrushes and toothpaste are only given 1. Hotel slippers are also only given 1. 4. The elevator is different from other hotels, the shaking is more pronounced so it makes you dizzy and nauseous. 5. There is one breakfast menu, namely salted flour fish. In addition, if you want to add breakfast, the cost is 250 thousand, different from other hotels, usually 150 thousand.

Information from the elevator parking lot to the lobby is not clear. People in the elevator also experienced the same thing.

very comfortable hotel with beautiful view

Panoramic room options that offer views of the city and sea at the same time

The view of the hotel is very nice, the room is clean, the smell is good, the pool is also nice

Check-in time was quick, lobby was clean and spacious. Breakfast menu was great.

Really enjoyed the holiday and it was amazing.

Very noisy, sounds from outside the room and even from outside the hotel can be heard clearly and are very disturbing.

Overall it's all good, the staff is friendly and helpful. It's just that the food at breakfast doesn't have much variety.

This is a luxurious hotel building, but a very bad experience for the service of the staff, not agile, not friendly, and not providing solutions. The breakfast food is not worth it, just ordinary from the menu and taste, many variants but not good. With the price of staying here, I am very disappointed with the service of the hotel staff.

At first I was satisfied, everything was comfortable. It was just that when I checked out I was not very fast, there was a miscommunication with the receptionist, so I waited for the goods to be delivered downstairs for almost more than 30 minutes. Long time.