Overall Ratings & Reviews Hilton Garden Inn Columbia

Great location

Upon arrival we saw a sign noting they were doing construction. Not sure if this affected the air conditioning but the hallways were very hot. The Ac in the room was cool thank goodness. When we got to the room we could not connect to the internet. When I alerted the front desk they said I would have to call ATT for assistance. What?! I called and after sitting on hold for a bit and then being asked all kinds of questions about IP addresses and such I needed the call and headed to the front desk. The woman there informed me that the internet had not been working properly for WEEKS! I suggested that they alert people about this when they check in as internet is sometimes necessary. I explained that I had work to do and the woman was very dismissive and co descending acting as if she didn’t believe that I really had to work. I ended up having to pack up and leave the next day to find a hotel with internet. It was very much a terrible start to my weekend away.

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Arrived after 11 pm. Needed to be buzzed in.

Everything was great except for the dirty rag left on countertop in front of the microwave.

We stayed at this hotel because it was close to Merriweather Post Pavilion. It was an easy drive to get there. The hotel is going through a renovation but you would not know aside from some boxes in the lobby. The hotel was understaffed at the front desk and with housekeeping so rooms were not ready 30 minutes after check in time. The woman at the front desk was very apologetic and asked everyone to be patient. I requested to change from what I reserved to what they had available and they were very accommodating. The hotel was clean and very quiet.

I appreciated Beverly’s top notch, well poised, knowledgeable, kind, and professional customer service! The only issue there was is the phone in the room had no dial tone! I had my 76 year old mom there who has health issues. At any point that I needed to call for service, I was unable to. I had questions, I had to take the elevator down to ask, I needed towels because the room was only prepped with ONE bath towel, had to go down to ask for towels. It was truly and excruciating pain the ass that part. If it wasn’t for sweet Beverly, I would have pitched a fit!

We were unable to get to sleep until late because of people making noise in the hallway. Then we were awoken at 5am by a couple next door who was arguing and slamming doors at 5 am. Then 3 hrs later we heard a different couple HAVING SEX LOUDLY. I want a refund but I have no idea how to file for one.

The contintental buffet was fir a fee' $10.50 /ppl. The oatmeal was watered down n pasyry was stalr plus fruit was not ready. Then the third floor jas renovations goimg on and there was a lot of banging so we movec to first floor. Tha pool and jacuzzi were very clean and a nice temp. The staff nice.

We were traveling with our pets so obviously we needed to sleep in the pet friendly designated area. - the carpet was unusually dirty - there was no body wash in the bathroom Overall the stay was pleasant but certainly could have been better.

Rooms are outdated, smells old mildewed. Ice machine broken on my floor. Shower head can’t be adjusted. Doors close hard, disturbing sleep.. wall paper peeling.. stay not worth the money. Please offer a free stay. Thanks

Staff was very polite

It was better than the other hotels up in Baltimore

The bathroom smelled live poop and the smell was disgusting and you could smell it in the room and in the halls. I complained but the maintenance guy said it smelled like poop everywhere. The toilet wasn’t flushing right either. Also there was toilet paper in the toilet every time we came back from somewhere like something had pooped in the bathroom flushed and wiped again leaving the paper in the toilet. They didn’t do anything to make it better either 🤔😔

Everything was fine

It was a great stay near several food places

Not much to say but i did enjoy my stay while.

Room was not clean. Tub was very dirty. Pool was not able to be used. No one was available for specialty breakfast. Specifically brought my son to swim and have breakfast as a treat, was not a good choice.

Building smelled like cigarette smoke and is a non smoking facilty. Ice machine didnt work. Bathroom sink clogged. Advertised free breakfast but had to pay for hot food.

The staff were amazing at this location. Front desk reception and follow-up was outstanding and went above and beyond when we had issues. The first night, we realized our safety latch was broken and had to move rooms after 11 p.m. Your staff handled it promptly and went above and beyond, offering us a complimentary breakfast for the next day. Then on both weekend days we were woken up to extremely loud banging above our heads. We didn't complain the first day and assumed it was kids above jumping around. However, the second day it was even earlier in the morning and louder while we tried to sleep. We called downstairs, asking staff to address it. After a bit of time, it was not stopping, so we called again to ask staff to help. Staff called back within 5-10 minutes to inform us that this noise we had dealt with was construction occurring over our room and they were told to stop so early in the morning. This was very frustrating and we could not get back to sleep, but your team handled it with great professionalism and courtesy to us. We appreciated that. Your breakfast setup seemed to be short-staffed, but the lady who was working was wonderful and moving things very fast, especially for being the only person handling it all. The teammate at the front desk was also pitching in, which was so great to see. You can tell your staff care about your hotel and the people visiting. It was overall a positive experience minus all that construction.