Overall Ratings & Reviews Lisbon Five Stars Alcântara Lofts

Just save yourself the headache, terrible communication, takes way too long just to get a code to the apartment. The apartment wasnt cleaned at all so be prepared to spend on another hotel. The whole experience was just a massive mess!

Great location, confortable bed, somewhat noisy until 10:30 pm, somewhat dusty mirrors, wet toilet paper, modern small bathroom flat sink smelled ungodly; short, confusing, and not very consise communications, but polite and gracious receptionist..

Would only book if you are a single person not multiple people friendly only has one bathroom and is very small

ideal area, so close to public transport that allows you to get central in no time. accommodation was immaculate and perfect for our weekend break!

The building did not have a lockable front door or a working elevator.. The location is near a hospital and a car dealer and nothing else.

Lovely place, cozy comfortable, just perfect

Very good clean hotel

Fantastic loft property in excellent location . Highly recommended for short stay . 2 mins walk LX Factory

The lofts are a rally nice concept, the room was clean and looked really good. Bathroom was really small, but that was expected for the suite. Great having access to laundry and other amenities. Location is great, easy access to transit, central Lisbon, Belem, and a few minutes ride to the airport. I never knew if I had a two way communication with the host, or it was just automatically generated messages, and never replied my my WhatsApp message to get some clarity. I felt they didn't directly answered my questions regarding luggage and check-in details as I received a few contradictory messages regarding the check in being at a different location than the apartment. At the end it worked really well, but when you are flying international it's a bit stressful when they send you the actual check-in information a few hours before the check-in. Again, overall it was a great stay,

Modern and stylish apartment - on the smaller side, good for a short stay. Buses right out front.

We stayed 21 nights and enjoyed the apartment and Lisbon. Transfer of door codes by email at the airport worked well and the shuttle service was excellent. The apartment suited us well - cozy (a bit tight for some N. American standards), well equipped, and functional. Transportation to anywhere in Lisbon and beyond is very close by. The local neighbourhood was interesting, a bit run down in places but also worth exploring due to local ambiance, parks and hangouts frequented by local people. Grocery store is very close by. The apartment staff were friendly and very accommodating. When a small problem occurred 19 days into our stay, it was corrected immediately when we phoned. We will stay here again.

DO NOT BOOK THIS PROPERTY. THE PROPERTY MANAGER IS NOT HONEST. WILL TELL YOU TO LEAVE AND KEEP YOUR MONEY!! The front gate does not lock. The smell of damp concrete was awful. The bathroom was dirty. The unit has a window in the front and in the back. If you leave the curtain open there is no screen so pedestrians can look right into bedding area. The curtain has to be kept close and even the curtain is too short. So at night the street lights come thru the sides. So I layered pillows to close one side where the pillows are. The front window has no black out blinds, so everytime there is movement the security lights fill the room. There is no key, only a code. The front gate does not lock. So anyone with a code can get in. The shower and toilet is inside a closet. The whole area for both js maybe 66in x 28in. You have to open the closet doors to shower. I am 5'9" 175lbs and to turn around in the shower was a struggle. My wife refused to use it as it was dirty. There are more issues but you get the message. I messaged Carmen the contact. Told her that i was unhappy then she said you can leave. So i stayed one night as meant i could find something else. She gets paid 1 night and get 1 night. Her conversation seemed to follow that understanding. Once i moved out the following day, i approached her for a refund of my second night. She declined. If i can save one person from this ordeal my loss is worth it.

Sometimes communication was difficult but for the majority of the time it was wonderful

Bed and pillows are too soft. Place is clean and well equipped.

The stay was good overall, we were told that the apartment was permanently closed so we got moved to another building. That was a fantastic upgrade and thank you again, the kitchen had enough cups, cutlery, and plates to accommodate 6 people. The only downside was trying to figure out the AC, the owners were very quick to respond and help but we still ended up having to reset the breaker 4-5 times during our stay. We also must say although being beside the tram line was convenient, it was aLao quite loud. Overall tho was absolutely wonderful, in a great location and great response time! Thank you very much

Very unique property. Excellent use of space but honestly, everything was small and tight. Missed not having any hotel representation on site. Luckily the cleaning staff were able to help u connect with the right people.

Check in is at a different location however they send a detailed email on the day of with codes and unit number. Great value and wonderful amenities

We enjoyed our stay, although this property is a little out the centre of town it was easy to get around and there was a lot of things to see and do with in the area around the apartment. The apartment itself had everything we needed and was quite comfortable for our stay

Pros: -new apartment -has all the necessary kitchen appliances & equipment -has washer with dryer system in one -provides breakfast -cleans every other day -easy access using codes Con: -It’s too far from the city center. -human-less management so no one to talk to when there’s an issue (like people smoking inside the building, strangers following into the building, etc) -you need a working phone to call the management so for tourist who have only e-sim, it’s impossible to communicate -apartment is visible from outside when you leave.

Great property, but they make you go through the worst check-in process and send you to a completely different neighbourhood to pick up access codes (information that can simply be messaged to you over WhatsApp) to get in. It was difficult to find the office and even harder if you don't speak Portuguese and don't know your way around the city. I also found the contact number on Expedia was incorrect. While some check-in information can be found in the Special Check-In Instructions, it needs to be more clear that you need to contact the property beforehand to make arrangements to check in.