9,2
Exceptional
From 18 reviews
Provided by travelers on
Cleanliness

9,4

Room Comfort

9,6

Meal

9,4

Location

9,3

Service and Facilites

9,4

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Traveler Reviews Mataram City Tower Sadewa Lantai 3 by Citahome

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40
Customer reviews
ardiansyah
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
The location isn't centrally located, the service is lacking, and the receptionist was skeptical of guests. Even though we had a booking code, they still asked us to contact the agent to prove we were guests, even though the data was already valid in the system. This proved to be true after we contacted the agent, who immediately asked for our ID and filled out a form, and then gave us the key. The room was quite good, large, and the facilities worked well. Hopefully, things will improve in the future.
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Soma
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Great, affordable and clean fun
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T***a
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
Spacious, clean, cool, fragrant rooms with complete amenities. Easy access and free parking. The price is very affordable. The AC is sometimes noisy, but it's okay, it's not disturbing, and it's still comfortable.
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R***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
If you're a regular in Jogja, keep it up, Sis.
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Ahmad I. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
The room is clean, smells good, the AC is cold, cable TV access is smooth, the internet is fast, you can view the swimming pool directly, the water heater works very well.
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R***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
Cool, clean, comfortable, fragrant, complete, and hommy. Very happy, definitely come back again.
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Kiky
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 30 week(s) ago
I've been a regular every time I go to Jogja and always stay here, but yesterday when I went there the hot water dispenser was no longer working, aka broken, other facilities were still okay
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1 people find it helpful
Accommodation's Reply
10 Mar 2025
We'll check if it's still possible, sis. If there are any more complaints, contact us via WA, sis. Thank you for staying at our unit. We look forward to your next visit to Jogja
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Kiky
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 42 week(s) ago
the experience of staying at the Mataram city apartment at citahome was very satisfying, very homey. all facilities are in the room, starting from the provision of rice, complete cooking utensils, there is also a folding mattress, sofa, so if you bring a slightly larger family member, it is guaranteed to fit. prayer equipment has been provided, the bathroom is spacious and clean, the AC is cold. basically will stay here again next time.
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Accommodation's Reply
19 Dec 2024
Thank you very much for staying with us. We look forward to welcoming you back to Jogja.
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e***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 58 week(s) ago
Recommended because it's a promo. But keep in mind that you have to bring your own water because I don't like the gallon water, even though it's the same brand as the one I drink at home.
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3 people find it helpful
Accommodation's Reply
30 Aug 2024
Sorry sis. For gallon water, we buy it at the nearest store with the Aqua brand. What are the complaints, sis?
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Diah K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 60 week(s) ago
I like the apartment, it's clean, it's nice, it's big, it's an apartment that can fit 10 people, it's so big 🤣😆, next time I go to Jogja, I'll stay there again 🥳🥰😎
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Accommodation's Reply
30 Aug 2024
Thank you for staying with us. We look forward to your next visit.
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Sopia F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 60 week(s) ago
My first experience staying here, I was very satisfied, the service was good, the staff was good, the room was clean, the bathroom equipment was clean, the cooking utensils were also good, the TV was also smart, in short it was the best.
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1 people find it helpful
Accommodation's Reply
30 Aug 2024
Thank you very much for staying with us. We look forward to welcoming you back to Jogja.
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Megawati G. K. W.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 65 week(s) ago
Very comfortable. Fix will come here again during the holiday season. Only the lack of 1, the hotel contact number is very difficult to contact. Luckily the room was very comfortable.
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1 people find it helpful
Accommodation's Reply
19 Jul 2024
Thank you for staying in our unit. Our contact is always on standby, sis.
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Rere R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 67 week(s) ago
The room is spacious, there is an extra mattress, clean too. The only minus is that the AC is very noisy, it looks like the AC bracket needs to be repaired. You have to add white curtains, because they can be seen from the next tower at night 🥴. Sometimes the hot water is on, sometimes it's off, I wonder why even though the device is on 😬. So far staying here is happy because the equipment is complete, the only drawback is that. Hopefully this will be constructive advice for the owner 🫶🏻
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Accommodation's Reply
09 Jul 2024
Thank you for your advice sis. We have fixed it after receiving this report.
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F***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 72 week(s) ago
The room is okay for those bringing the family, there is a sofa, extra bed, refrigerator, hot and cold dispenser, water heater can be used, plus complete cooking utensils and aqua gallon provided. Fragrant room. TV is okay with YouTube smoothly. The AC is not cold enough and drips. Apart from that everything is okay. Children can swim, suitable for families. Excellent
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Accommodation's Reply
23 May 2024
Thank you for staying at our place, if yesterday there was a complaint regarding the AC not being cold enough, you can immediately tell us, Sis, we have repaired this AC, we apologize for the inconvenience.
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