Overall Ratings & Reviews Horu Hotel Mangga Dua Square

Dear Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our hotel and its proximity to the city center. We look forward to welcoming you back for your next stay. Best regards, Richy Pitoy, Front Office Manager

Dear Guest, Thank you very much for your review of your stay with us. We would like to express our sincere apologies for the inconvenience you experienced regarding the slow Wi-Fi speed and the lack of free parking, which we provide for all our guests. We will share this feedback with the relevant team for evaluation and improvement to ensure a better guest experience in the future. We look forward to welcoming you back with even more optimal service and facilities. Best regards, Richy Pitoy, Front Office Manager

Dear Yuda, Thank you for sharing your experience. We sincerely apologize for the disappointment you experienced with your left-behind item. Situations like this should never happen, and we understand how important it is for guests to feel safe and secure in our hotel. We will immediately share your feedback with management to improve our lost & found procedures to be more thorough and transparent in the future. We hope to provide you with an even better and more reliable stay in the future. Best regards, Richy Pitoy, Front Office Manager

Dear Guest, Thank you very much for your positive and enthusiastic review. We are delighted to know that you were satisfied with the spaciousness and cleanliness of our rooms, the comfort, the affordable price, and our proximity to the shopping center. It's always a pleasure to receive your recommendation. We look forward to welcoming you back to Horu Hotel for an equally excellent or even better experience. Best regards, Richy Pitoy, Front Office Manager

Dear Guest, Thank you for your review and feedback. We are pleased to know that you enjoyed your stay and recommend our hotel for your staycation. We apologize for the unpleasant odor in the room and bathroom, as well as the inconvenience caused by the lack of a footcloth or footwear in the bathroom. We will immediately share this feedback with the housekeeping team to pay more attention to cleanliness, air circulation, and the completeness of the facilities in the room. We look forward to welcoming you back for an even more perfect stay. Best regards, Richy Pitoy, Front Office Manager

Dear Guest, Thank you for your review. We are pleased to hear that you were overall satisfied with your stay at our hotel. We apologize for any inconvenience caused by the noise from the train tracks. In the future, please indicate your room preference when making your reservation, and we will endeavor to provide a quieter room. We look forward to welcoming you back for a more comfortable experience. Best regards, Richy Pitoy, Front Office Manager

Dear Vu Vuong N. N., Thank you for choosing to stay with us on your first visit. We're glad you had a good experience and we hope it will be the first of many. Looking forward to welcoming you again soon. Best regards, Richy Pitoy Front Office Manager

Dear Guest, Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, our service, and the hotel's proximity to the city center. We look forward to welcoming you back on your next visit. Best regards, Richy Pitoy, Front Office Manager

Dear Guest, Thank you very much for your review. We are glad you were satisfied and recommended our hotel for your vacation. See you on your next visit. Best regards, Richy Pitoy, Front Office Manager

Dear guests, Thank you for your honest feedback. We're glad to hear you still found the stay recommendable despite some shortcomings. Your input helps us to identify areas for improvement, and we hope to provide a better experience on your next visit. We truly appreciate your support. Warmly regards, Richy Pitoy Front Office Manager

Dear Guest, Thank you for your brief but meaningful review. We are glad that you are satisfied with the services and facilities we provide. Hope to welcome you back on your next visit. Best regards, Richy Pitoy. Front Office Manager

Dear Valued Guest, Thank you very much for your positive review. We are very happy to know that you had a comfortable stay and enjoyed our strategic location. We look forward to your next visit. Best regards, Richy Pitoy. Front Office Manager

Dear Guest, Thank you for your positive review. We are glad to know that you are satisfied with your stay here, especially with the variety of breakfast menu choices and the taste that suits you. Feedback like this really motivates us to continue providing the best service. We look forward to your next visit. Best regards, Richy Pitoy. Front Office Manager

Dear Guest, Thank you very much for your warm and positive review. We are glad to hear that you felt comfortable with the size of our deluxe room, especially when staying with children. The comfort of the mattress is also our priority, and it is great to know that you enjoyed it. We look forward to welcoming you and your family back in the future. Best regards, Richy Pitoy. Front Office Manager

Dear Guest, Thank you for your review. We are glad that you felt comfortable with the mattress and the cleanliness of the room. We apologize for the inconvenience caused by the sound of the passing train. Your feedback will be our concern, especially in the arrangement of the room to make your stay more peaceful and comfortable. We look forward to welcoming you back with a better experience. Best regards, Richy Pitoy. Front Office Manager

Dear Guest, Thank you for your positive review of your stay. We are glad that you felt comfortable during your stay and enjoyed the breakfast we provided. We look forward to your next visit for an equally pleasant experience. Best regards, Richy Pitoy. Front Office Manager

Dear Guest, Thank you very much for taking the time to provide your review and feedback regarding your stay with us. We would like to express our sincere apologies for the inconvenience you experienced regarding the location of the room which is close to the train line and the less than optimal spa facilities. We have also noted your feedback regarding the air conditioning so that it can be taken into consideration for future improvements. Such feedback means a lot to us in improving the quality of service and guest comfort. We hope to welcome you back with a better experience. Best regards, Richy Pitoy. Front Office Manager

Dear Laksita R.P, Thank you for your feedback. We're glad to hear you had a good stay and found the room clean and comfortable. We appreciate your comment about the air conditioner — we will definitely look into it and consider improvements to ensure better comfort for our guests. We hope to welcome you back soon for an even better experience, Best regards, Richy Pitoy Front Office Manager

Dear Guest, Thank you for providing us with such valuable feedback. We would like to express our sincere apologies for the inconvenience you experienced with the AC in room 208. We will follow up immediately and ensure that our technician team checks and fixes the issue, including the timer setting that cannot be turned off. Guest comfort is our priority, and we greatly appreciate your concern. Hopefully we can provide a better stay experience on your next visit. Best regards, Richy Pitoy. Front Office Manager