Dear Valued Guest, Thank you very much for your wonderful and detailed review. We are truly delighted to know that you found our hotel to be an excellent choice for both business trips and leisure stays with family and friends. It is especially rewarding to hear that you enjoyed the variety and quality of our restaurant offerings, as well as the changing menu selections that enhanced your experience during a longer stay. We are also pleased that you appreciated the cleanliness of our hotel and the comfort it provided throughout your stay. Your kind recognition of our team’s helpful service means a great deal to us and motivates us to continue delivering excellent hospitality. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you back for another memorable stay. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Thank you very much for your wonderful review and recommendation. We are truly delighted to know that you found our hotel to be an ideal choice for both business trips and leisure stays with family and friends. It is especially rewarding to hear that you enjoyed the variety and quality of the food served in our restaurant, as well as the daily menu variations that made your extended stay more enjoyable. We are also pleased that you appreciated the cleanliness and comfort of our hotel. Maintaining a clean and welcoming environment is one of our top priorities. Furthermore, your kind recognition of our team’s helpful service means a great deal to us and serves as motivation for us to continue delivering excellent hospitality. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant and memorable stay. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Thank you very much for your wonderful review and recommendation. We are truly delighted to know that you found our hotel to be an excellent choice for both business trips and leisure stays with family and friends. It is especially rewarding to hear that you enjoyed the variety and quality of the food served in our restaurant, as well as the daily menu variations that made your extended stay more enjoyable. We are also pleased that you appreciated the cleanliness and comfort of our hotel. Maintaining a clean and welcoming environment is one of our top priorities. Furthermore, your kind recognition of our team’s helpful service means a great deal to us and serves as motivation for us to continue delivering excellent hospitality. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant and memorable stay. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Thank you very much for your wonderful review and kind recommendation. We are truly delighted to know that you found our hotel to be an excellent choice for both business trips and leisure stays with family and friends. It is especially rewarding to hear that you enjoyed the delicious restaurant offerings and the variety of menus provided each day, making your stay even more enjoyable. We are also pleased that you appreciated the cleanliness and comfort of our hotel, as maintaining a clean and welcoming environment is one of our highest priorities. Furthermore, your kind recognition of our staff’s helpful service means a great deal to us and motivates our team to continue delivering exceptional hospitality. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant and memorable stay at Ashley Tugu Tani Jakarta. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the unstable Wi-Fi signal in certain areas of your room. Please rest assured that your comment has been noted and will be shared with our IT and Engineering teams for further evaluation and improvement to ensure better connectivity throughout the room. Your feedback is very important to us as we continuously strive to enhance our guest experience. We look forward to welcoming you back for a more seamless and comfortable stay in the future. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the unstable Wi-Fi signal in certain areas of your room. Please rest assured that your comment has been noted and will be shared with our IT and Engineering teams for further evaluation and improvement to ensure better connectivity throughout the room. Your feedback is very important to us as we continuously strive to enhance our guest experience. We look forward to welcoming you back for a more seamless and comfortable stay in the future. Warm regards, Hary Susila Operations Manager

Dear Irene f. b., Thank you very much for your kind review. We are pleased to know that you found our hotel clean and comfortable, and that you appreciated the convenience of our complimentary self-service laundry facilities. Your feedback is truly valued and motivates us to continue providing a pleasant stay experience. We look forward to welcoming you back for another enjoyable stay. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Thank you very much for sharing your detailed feedback. We are pleased to know that you found our hotel clean, well-maintained, and offering good value, as well as complete facilities and satisfactory service from our team. At the same time, we sincerely appreciate your feedback regarding the breakfast. We regret to learn that the taste and variety did not fully meet your expectations. Please rest assured that your comments have been noted and will be shared with our culinary team for further improvement. Your input is very important to us as we continuously strive to enhance the overall guest experience. We look forward to welcoming you back for an even better stay in the future. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Thank you very much for sharing your experience with us. We are delighted to hear that our location was convenient for your trip to Gambir Station and that you had a comfortable stay. It is also pleasing to know that you appreciated the complimentary room upgrade and found the room spacious. We’re glad that our team could assist by providing takeaway breakfast boxes to accommodate your early departure. We always strive to offer thoughtful solutions to ensure our guests’ needs are met, even on a tight schedule. Thank you once again for your kind feedback. We look forward to welcoming you back for another seamless and pleasant stay. Warm regards, Hary Susila Operations Manager

Dear Fadhril r. y., Thank you very much for your kind review. We are pleased to hear that you found our hotel clean and comfortable during your business stay. Your feedback is truly appreciated and encourages us to maintain our standards for both leisure and business travelers. We look forward to welcoming you back on your next visit. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Thank you very much for your kind review. We are delighted to know that you found our team helpful and that you enjoyed the room with a city view. Providing attentive service and a pleasant stay experience is always our priority. Your positive feedback is truly appreciated and serves as motivation for our team to continue delivering excellent hospitality. We look forward to welcoming you back for another enjoyable stay. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Thank you very much for your wonderful review. We are delighted to know that you enjoyed our retro and cozy ambiance, as well as the cleanliness and family-friendly comfort of our rooms. It is also great to hear that our laundry room facilities were helpful during your stay, especially for families and long-stay guests. Your kind words regarding our team are truly appreciated, and we are especially grateful for your recognition of Mr. Sebastian. We will be sure to share your compliments with him as encouragement to continue delivering warm and attentive service. Thank you once again for your support. We look forward to welcoming you back for another enjoyable stay. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room comfortable and clean. However, we sincerely apologize that our food offerings did not meet your expectations and that you experienced our service as less than friendly. This is certainly not the standard we strive to deliver. Please be assured that your comments have been shared with the relevant teams for improvement, and we will take the necessary steps to enhance both our service quality and dining experience. We truly appreciate your constructive feedback and hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Hary Susila Operations Manager

Dear Alhadi N., Thank you for taking the time to share your detailed feedback regarding your recent stay with us during the Eid al-Fitr holiday. We are truly pleased to learn that you appreciated our hotel’s theme, facilities such as the swimming pool and tennis court, as well as the comfort, soundproofing, and completeness of the room amenities. It is also gratifying to know that you enjoyed our breakfast offerings and found our location convenient. However, I sincerely apologize for the inconvenience and disappointment you experienced regarding the room allocation. Your feedback concerning the Superior Room without windows and the lack of clear information on booking platforms is well noted. This is certainly not the experience we aim to deliver, and I regret that the situation led to an uncomfortable interaction. Please rest assured that we are reviewing how this information is communicated both internally and on our partner platforms to ensure better transparency for our guests in the future. While I am glad that our team was able to offer a complimentary upgrade to a Deluxe Room, I understand your point that this situation could have been handled more smoothly and proactively. Your comments have been shared with our Front Office team to improve both communication and service approach moving forward. Thank you once again for your valuable feedback. We truly hope to have the opportunity to restore your confidence in us and welcome you back for a more seamless and enjoyable stay. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to know that you experienced friendly and responsive service from our team during your stay. Your appreciation means a lot to us and will certainly be shared with our staff as encouragement to continue delivering attentive and prompt service to all our guests. We truly appreciate your support and look forward to welcoming you again in the future. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Warm greetings from Ashley Tugu Tani. Thank you for sharing your wonderful feedback with us. We are delighted to hear that you were pleasantly surprised by the quality of our Family Room and found it to be a great value. Providing comfortable accommodations with excellent value is one of our priorities, and it is truly rewarding to know that your stay met your expectations. We sincerely appreciate your kind words and look forward to welcoming you and your family back to Ashley Tugu Tani for another enjoyable stay in the near future. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Warm greetings from Ashley Tugu Tani . Thank you very much for taking the time to share your experience with us. We are delighted to hear that you found the hotel cozy, clean, and comfortable despite being located in the middle of the city. It is also wonderful to know that the convenient location near the laundry room made your stay even more pleasant and that you enjoyed returning home with freshly cleaned clothes. We truly appreciate your kind comments about our food and overall facilities. At the same time, thank you for your constructive feedback regarding the variety of menu options. Your input is very valuable to us, and we will certainly share it with our culinary team as we continuously work to improve our offerings. Regarding the gym, we sincerely apologize for the inconvenience caused by the ongoing renovation. The upgrades are part of our effort to provide better facilities and an even more enjoyable experience for our guests in the near future. Once again, thank you for staying with us and for sharing your thoughts. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Warm greetings from Ashley Tugu Tani . Thank you for taking the time to share your feedback regarding your recent stay with us. We are very pleased to hear that you enjoyed the calm and comfortable atmosphere of our property, even though it is located in the heart of the city. It is also wonderful to know that you found the cleanliness throughout the hotel and the comfort of the room to your satisfaction. We are glad that the laundry room facility was convenient for you and helped make your stay more practical, especially after enjoying the pool without having to bring home wet clothes. Your kind words about our food are also greatly appreciated. At the same time, thank you for your understanding regarding the gym, which is currently under renovation. This improvement is part of our commitment to enhancing our facilities and providing a better experience for our guests in the future. We also appreciate your feedback regarding the variety of food options, and we will certainly share this with our culinary team for further consideration. Once again, thank you for your valuable feedback. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Hary Susila Operations Manager

Dear Valued Guest, Thank you for taking the time to share your kind review. We are pleased to hear that you found our hotel comfortable for a staycation with your little one. Creating a welcoming and relaxing environment for families is something we truly strive for. We look forward to welcoming you and your family back to Ashley Tugu Tani Jakarta for another pleasant stay. Warm regards, Hary Susila Operations Manager

Dear Septi W, Thank you for sharing your kind review. We are delighted to know that you found our hotel to be a comfortable place for transit and that you enjoyed spending time at our Garden Bar. It is always a pleasure to provide a relaxing atmosphere where our guests can unwind, enjoy a cup of coffee, and have a pleasant moment. We truly appreciate your feedback and look forward to welcoming you back to Ashley Tugu Tani Jakarta for another enjoyable visit. Warm regards, Hary Susila Operations Manager