Dear Mrs. Astrid. Warm greetings from two to azana Style Hotel Bengkulu. Thank you for your trust in choosing our hotel, We, the management, apologize profusely for the inconvenience of the service we provided to Mrs. Astrid and her family. We regret that you experienced something that did not meet your expectations, we will always strive every day to provide better service, Because guest satisfaction and comfort are our top priority, we really hope to meet and welcome Mrs. Astrid and her family back at two to azana Style Hotel Bengkulu. Best Regards. General Manager.