Overall Ratings & Reviews Nusantara Rooms Urbano By Reccoma
Explore Nusantara Rooms Urbano By Reccoma
Traveloka (32)
7,4
Pleasant
From 32 reviews
Provided by travelers on
Cleanliness
6,5
Room Comfort
6,5
Meal
7,0
Location
8,1
Service and Facilites
6,6
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Traveler Reviews Nusantara Rooms Urbano By Reccoma
Number of reviews per page
20
40
Customer reviews
H***y
Transit
5,6
/10
Reviewed 6 week(s) ago
Very very dirty and not suitable for rest, there are dead animals, black smelly sheets and dirty bathroom. Only 1 hour I checked out again!
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Accommodation's Reply
20 Jun 2025
Thank you for your review! We sincerely apologize for the very disappointing experience during your visit. Hearing that the room was in very dirty condition, there were dead animals, and the facilities were not suitable for rest is definitely something we cannot ignore. We are very sorry that you had to check out early and could not enjoy your stay as you should have. We will immediately evaluate and take strict action to the related team, especially in terms of cleanliness and checking the room before guests arrive. Your input is highly appreciated as material for improvement. Best regards, Reccoma Management.
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C***n
Business
5,3
/10
Reviewed 7 week(s) ago
The toilet was clogged, the drain was also clogged, there were lots of cockroaches, all the lights were off, the cleaning service should have cleaned up and checked first, it was really bad.
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1 people find it helpful
Accommodation's Reply
20 Jun 2025
Thank you for your review! We sincerely apologize for the unpleasant experience you had, especially regarding the condition of the toilet, drainage, cleanliness, and room facilities. This situation clearly does not reflect the standard of service and comfort that we want to provide to every guest. Your feedback is very important and we will immediately follow up with the housekeeping and maintenance team to conduct a thorough evaluation. Once again, we apologize for the inconvenience. Best regards, Reccoma Management
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k***a
5,0
/10
Reviewed 8 week(s) ago
bed full of fleas!!!!!! I swear yes the bed is full of dozens of fleas, yes fleas, it's so dirty I swear, I'm sure this room has never been cleaned because it can be full of fleas, the fleas are not just 1 or 2, but dozens of fleas. can you imagine not sleeping but there are lots of bed fleas??? crazy the hotel doesn't have a cleanliness standard operating procedure??? how come a room full of fleas can be given to customers??? don't you guys want to sleep on a bed full of fleas??? I paid here but was given a bed full of fleas. for those who want to stay here, you better think twice than sleeping with fleas. the dirtiest hotel I swear, there is no cleanliness standard operating procedure!!!
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Accommodation's Reply
20 Jun 2025
Thank you for your review! We sincerely apologize for the very unpleasant experience you had while staying with us. Hearing such a serious complaint is of course a major concern for us. Room cleanliness is a non-negotiable priority, and we deeply regret that this was not met in your case. We will immediately conduct a thorough investigation of the room in question and work with our housekeeping and pest control teams to ensure that an incident like this never happens again. Once again, we apologize for this incident and will immediately take strict action to ensure that our standards of cleanliness and guest comfort are always maintained. Best regards, Reccoma Management
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F***I
Staycation
8,5
/10
Reviewed 11 week(s) ago
Room is OK, cleanliness is quite good, check in and check out process is easy and fast. Suitable for those who want to staycation freely 😁
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Accommodation's Reply
22 May 2025
Thank you for your kind review! We are glad to hear that you enjoyed our facilities and services, We can't wait to welcome you back for another wonderful stay! Best regards, reccoma management
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F***a
Transit
5,6
/10
Reviewed 15 week(s) ago
Dirty room, mattress full of mites
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Accommodation's Reply
16 Apr 2025
Thank you for your review! We are sorry to hear that you had a disappointing experience at our property, your comments about our disappointing facilities have been noted, and we apologize for any inconvenience caused. We will do our best to ensure that this does not happen again in the future. We look forward to welcoming you back for another enjoyable stay! Best regards, reccoma management
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S***i
5,0
/10
Reviewed 18 week(s) ago
The room was really bad, dirty and I wanted to check out in the morning but couldn't, so I missed my trip. I was really annoyed and didn't want to come here again.
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2 people find it helpful
Accommodation's Reply
30 Mar 2025
Thank you for your review! We are sorry to hear that you had a disappointing experience at our property, your comments about our disappointing facilities have been noted, and we apologize for any inconvenience caused. We will do our best to ensure that this does not happen again in the future. We look forward to welcoming you back for another enjoyable stay! Best regards, reccoma management
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b***u
8,4
/10
Reviewed 18 week(s) ago
It's very cheap. Very close to the station. But you have to bring your own toiletries.
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Accommodation's Reply
09 Apr 2025
Thank you for your kind review! We are glad to hear that you enjoyed our facilities and services, We can't wait to welcome you back for another wonderful stay! Best regards, reccoma management
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b***u
8,3
/10
Reviewed 18 week(s) ago
It's very cheap. Very close to the station. But you have to bring your own toiletries.
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1 people find it helpful
Accommodation's Reply
24 Mar 2025
Thank you for your kind review! We are glad to hear that you enjoyed our facilities and services, We can't wait to welcome you back for another wonderful stay! Best regards, reccoma management
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a
azizan
5,7
/10
Reviewed 21 week(s) ago
During check in, the service was long, the facilities were lacking, TV and wifi could not be used. Towels and toiletries were not available
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2 people find it helpful
Accommodation's Reply
05 Mar 2025
Thank you for your review! We are sorry to hear that you had a disappointing experience at our property, your comments about our disappointing facilities have been noted, and we apologize for any inconvenience caused. We will do our best to ensure that this does not happen again in the future. We look forward to welcoming you back for another enjoyable stay! Best regards, reccoma management
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J***s
Business
8,4
/10
Reviewed 28 week(s) ago
The room was actually nice but there were no towels, toothbrushes, and drinking water.
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Accommodation's Reply
11 Jan 2025
Thank you for your kind review! We are glad to hear that you enjoyed our facilities and the service from our staff. We have noted your comments and suggestions regarding our facilities. We look forward to welcoming you back for another enjoyable stay! Best regards, rsv reccoma
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F***l
8,1
/10
Reviewed 30 week(s) ago
Not satisfied because the room is dirty. Lots of ants. No toiletries. Basically needs to be cleaner.
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Accommodation's Reply
01 Jan 2025
Thank you for your review! We are sorry to hear that you had a disappointing experience at our property, your comments about our facilities have been noted, and we apologize for any inconvenience this may have caused. We will do our best to ensure that this does not happen again in the future. We look forward to welcoming you back for another enjoyable stay! Best regards, rsv reccoma
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SS
Siti S. I.
Staycation
10,0
/10
Reviewed 31 week(s) ago
Masyallah, the hotel is really nice, neat, the service is really good, super duper comfortable.
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1 people find it helpful
Accommodation's Reply
28 Dec 2024
Thank you for your kind review! We are glad to hear that you enjoyed our facilities and services, and we look forward to welcoming you back for another wonderful stay! Best regards, rsv reccoma
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I***m
5,8
/10
Reviewed 32 week(s) ago
Lots of mites, lots of white liquid stains on the bedsheets, the AC wasn't cold, lots of hair in the bathroom, the shower didn't function optimally, the toilet shower leaked, it was really bad.
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1 people find it helpful
Accommodation's Reply
19 Dec 2024
Thank you for your review! We are sorry to hear that you had a disappointing experience at our property, your comments about our facilities have been noted, and we apologize for any inconvenience this may have caused. We will do our best to ensure that this does not happen again in the future. We look forward to welcoming you back for another enjoyable stay! Best regards, rsv reccoma
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P***a
Business
9,7
/10
Reviewed 45 week(s) ago
Easy check-in process, okay facilities. Cold AC, Smart TV + free WiFi. Fried noodles are provided, not bad, cooking utensils are also provided. The only minus is the towels + toiletries (coincidentally, I brought my own) overall it's great. Offered more than what we paid for. Worth it, even among the best for the price. Thank you
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4 people find it helpful
Accommodation's Reply
01 Oct 2024
Thank you for your kind review! We are glad to hear that you enjoyed our facilities, and the service of our staff. We look forward to welcoming you back for another wonderful stay. Warm regards, Irma. Reservations.
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A***r
Business
6,6
/10
Reviewed 62 week(s) ago
Ran out of electricity tokens in the middle of the night 😂.
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7 people find it helpful
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Number of reviews per page
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