Overall Ratings & Reviews Mooi Inn City Center Surabaya

Friendly staff, decent cleanliness, ideal location because it is in the city center

A bit disappointed, it's different from before. Back then, the facilities were quite complete, like Netflix and coffee and tea. Yesterday, I got room 209. It turns out Netflix requires a separate account. There's a refrigerator, but it doesn't work, and there's no shampoo (it used to have shampoo and soap). But I did get a toothbrush and toothpaste. YouTube is safe, although the TV is a bit slow. The room and bathroom are clean and don't smell. There's a bolster, and the Wi-Fi is reliable. So far, it's still relatively safe. If you're only staying one day, this is still worth it, considering the affordable price and good service. 👍

I was a bit skeptical because of some bad reviews. But it turned out to be great, clean, and definitely aesthetically pleasing.

I can't sleep well at all. it was very noisy here. from 10PM-7AM to much noise outside my riom, in the lobby area, at the staircase, upper floor, I don't know what was making those sound. mostly like sound of many people rooming around. The room is quite good with this price. Value of Money. Thank you!

At first the service was okay, but when I changed shifts at night, I was asked to help but there was no response at all, it was noisy at night like someone was dragging furniture until 1 am. The shower had a lot of water leaks, only a few holes to drain the water and the water wasn't hot 😭.

We've been moved from this hotel to another room, my daughter already slept, so tired after long activities. Please maintain the system for better service. Regards.

Overall okay for the price of 200 thousand. But the AC is not cold enough, so it seems like it needs to be serviced. Also, the water in the bathroom is also very small. The plus is that there is a water dispenser outside the room, so we can refill the water.

The floor of the room was dirty, there were tissue marks that hadn't been thrown away, it felt like the room hadn't been cleaned after being used by other guests... but I've stayed here many times, but now the room is dirty.

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Clean rooms, friendly receptionists, the hotel environment is also clean.

Clean, fragrant place, friendly staff, spacious parking lot, super soft mattress!

For personal comfort because the bed is queen size. Cheap price with complete facilities (there is a refrigerator in the room)

Well, the service is really good. Not disappointed.

Maybe this is an exclusive boarding house 😍

The bathroom smells and is clogged, there are lots of tissues and sugar cane piled up under the table, and the water in the hallway is also empty. Why has the quality declined since the management changed?

The staff is friendly. But the cleanliness is lacking. So I didn't end up staying there.

Spacious hotel, nice room, AC is not cold, refrigerator is not cold, floor is not clean, there are still stains on the floor, but for the bed there is no problem. Thank you

The room was stuffy, there was a lot of dust on the glass and the table, in the window suddenly there was a cloth bandage hanging with a hanger, I was really surprised

Very pleasant, friendly staff, clean bed and bathroom. Far from vehicle noise.

I stayed here for more than 10 days. It felt comfortable, clean, and the air conditioning was cold. It was fun 😊.