The hotel is nicely located behind the Gotemba Station (with covered walkway) and the shuttle to the premium outlet is just a walking distance of a couple of minutes. The room, breakfast, amenities are good. There is a laundry area (300yen for washer, 400yen for dryer) at the ground floor. The staff was attentive as my luggage arrived ahead of myself and they acknowledged me straight away. Down side is they only allow luggage storage within a day/of the check out. As this is the town where hikers go on overnight trips climbing to Mount Fuji, they should consider overnight storage for a fee. There are lockers at the station but limited especially for the big luggage.