Hello Mr./Mrs. Lingga, We apologize for the inconvenience you experienced during your stay at lagi hotel Jember. Your review is very valuable to us, and we regret to know that the AC facility in your room was not functioning properly. Regarding this, we immediately followed up your report with our technician team and conducted a thorough check on the AC unit. We are also evaluating routine maintenance procedures so that similar incidents do not happen again. Guest satisfaction and comfort are our priority. We greatly appreciate your feedback and will use it as learning material and to improve our services. We hope to still be given the opportunity to welcome you back and provide a much better stay experience. Best regards, lagi hotel Jember Management