8,6
Very Good
From 1.018 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

9,0

Meal

8,2

Location

8,8

Service and Facilites

8,8

People often mention about Dorsett Changi City Singapore
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Room Space (5)
Family Friendly (4)
Staff Friendliness (4)
Surroundings (3)
Wifi (3)
Check-in/out Time (3)
Ambiance (3)
Soundproof (3)
Bathroom (3)
Accessibility (2)
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Traveler Reviews Dorsett Changi City Singapore

Number of reviews per page
20
40
Customer reviews
Dino A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,1
/10
Reviewed 3 week(s) ago
Hotel is nice but isolated in industrial n business area not much
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G***t
icon-Transit
Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
Best option if you want to stay near the airport and have easy access to the city and airport by MRT. Friendly staff, clean and comfy room, great pool.
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L***y
icon-Transit
Transit
icon-origin-TRAVELOKA
9,7
/10
Reviewed 13 week(s) ago
Good hotel, location, and clean. Will come again for my next trip.
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F***y
icon-Transit
Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 19 week(s) ago
Very spacious room! Clean and tidy! Very happy.
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B***n
icon-origin-TRAVELOKA
9,4
/10
Reviewed 31 week(s) ago
Very good location. 1 stop from Changi Airport and next door is the City Center Mall. So many options for food and shopping. Room is very spacious and well-cleaned. Staff are also nice.
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M***h
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Transit
icon-origin-TRAVELOKA
6,2
/10
Reviewed 46 week(s) ago
Not happy, had to wait for almost 1 hour to check in and the receptionist was not very nice. We had a really late flight and early flight the next morning.
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D***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 54 week(s) ago
Room is clean except the decorative pillows which are unnecessary and unhygienic.
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Accommodation's Reply
11 Aug 2024
Dear D***I, Many thanks for staying with us and providing us with your kind rating and valuable feedback on your recent stay with us at Capri by Fraser Changi City. We are glad that your overall stay was good! However, we would like to extend our sincere apologies with regards to any shortcomings you have experienced during your stay with us. We will investigate and work on our lapses to improve and avoid such occurrences. Once again, we appreciate the opportunity for us to improve with your feedback. We certainly look forward to another opportunity to welcoming you back again! Meanwhile, stay safe and well! Kind Regards, Fherzana Begum Duty Manager
suriani n. t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 58 week(s) ago
Nice location, next to shopping mall and MRT, spacious room too.
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Accommodation's Reply
17 Jul 2024
Dear suriani n. t., Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore! We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Kind Regards, Suriya Kumar Duty Manager
Linda A. L.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 60 week(s) ago
This room so spacious, so close to changi airport and near expo MRT station. The most important thing is they got bidet for the toilet, very recommended
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Accommodation's Reply
05 Jul 2024
Dear Linda, Many thanks for staying with us and providing us with a great rating on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted that your overall stay with us was a pleasant one. It is great to learn that we have met your stay expectation. We thank you once again for sharing your feedback out of your valuable time and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Best Regards, Eric Lai Duty Manager
NGUYEN T. N.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 69 week(s) ago
Khách sạn gần với Expo nên rất thuận lợi về mặt vị trí. Wifi của khách sạn cũng mạnh, nhân viên tiếp đón nhiệt tình và các thủ tục làm cũng rất nhanh. Điểm duy nhất là đồ ăn sáng không đa dạng lắm nhưng cũng khá vừa miệng
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Accommodation's Reply
12 May 2024
Dear Nguyen Tu Nhi, Many thanks for staying with us and providing us with a great rating on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted that your overall stay with us was a pleasant one. It is great to learn that we have met your stay expectation. We thank you once again for sharing your feedback out of your valuable time and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Best Regards, Eric Lai Duty Manager
Nick C.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 71 week(s) ago
Location was really close to airport since I only went to singapore for a really quick trip.
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Accommodation's Reply
16 Apr 2024
Dear Nick C, Many thanks for staying with us and providing us with your kind rating on your recent stay at Capri by Fraser, Changi City Singapore! We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Kind Regards, Eric Lai Duty Manager
suriani n. t.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 73 week(s) ago
Good hotel. Clean. Very helpful staff. Room are spacious. Delicious breakfast. Next to shopping mall. Close to MRT expo.
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Accommodation's Reply
02 Apr 2024
Dear Suriani, Many thanks for staying with us and providing us with your kind rating on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted that your overall stay with us was a pleasant one. It is great to learn that we have met your stay expectation. We thank you once again for sharing your feedback out of your valuable time and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Best Regards, Eric Lai Duty Manager
Miralza D.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 75 week(s) ago
Ruangannya luas, lengkap, hanya kebetulan mungkin malam minggu jadi agak terganggu suara-suara musik dari cafe-cafedi bawah.
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Accommodation's Reply
21 Mar 2024
Dear Miralza Diza, Many thanks for staying with us and providing us with your kind rating and valuable feedback on your recent stay with us at Capri by Fraser Changi City. We are glad that your overall stay was good! However, we would like to extend our sincere apologies with regards to the loud music. We will investigate and work on our lapses to improve and avoid such occurrences. Once again, we appreciate the opportunity for us to improve with your feedback. We certainly look forward to another opportunity to welcoming you back again! Meanwhile, stay safe and well! Kind Regards, Fherzana Begum Duty Manager
irnmbl t.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 76 week(s) ago
Helpful staff and good vibes! Worth to stay.
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Accommodation's Reply
13 Mar 2024
Dear Ratri, Many thanks for staying with us and providing us with a great rating on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted that your overall stay with us was a pleasant one. It is great to learn that we have met your stay expectation. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Best Regards, Eric Lai Duty Manager
J***s
icon-Transit
Transit
icon-origin-TRAVELOKA
7,8
/10
Reviewed 76 week(s) ago
Location and the hotel is nice. Just next to Changi Point Mall. Pity that they did not pay attention to bathroom cleanliness, and its services are poor. We checked in at 4pm, but room has not yet ready. Front desk said need 20 mins to be cleaned. We waited in lobby although super tired after 24 hours flight. Room was cozy and looks nice. But the bathroom did not cleaned well. Stain on the toilet organizer and there is a disgusting brush was left behind. The soap dispenser holder quite disgusting, and the vanity mirror was so dusty as they did not clean for long time. And staffs in the concierge were not so helpful by asking too many questions when am asking for just cotton buds. Just wondering why the hotel apps for housekeeping did not include the vanity kits, instead ask me to go to front desk to request for it?
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Hendrik
icon-origin-TRAVELOKA
8,5
/10
Reviewed 84 week(s) ago
The hotel room was so big, close from airport I use grab at 01.00 Am cost me 22 $, an when I come back to airport at 11.00AM its cost me 12 $.
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Accommodation's Reply
19 Jan 2024
Dear Hendrik Jaya, Many thanks for staying with us and providing us with a great review and rating on your recent stay at Capri by Fraser, Changi City Singapore. We are delighted to learn that your overall stay was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Kind Regards, Fherzana Begum Duty Manager
Albert J.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 84 week(s) ago
Awesome place. Just 90 m from the mall. The room is clean and cozy but at 1st night at 11pm all light at the room was on without anyone press the button.
1 people find it helpful
Accommodation's Reply
19 Jan 2024
Dear Albert Juanda, Many thanks for staying with us and providing us with your kind rating and valuable feedback on your recent stay with us at Capri by Fraser Changi City. We are glad that your overall stay was good! However, we would like to extend our sincere apologies with regards to the issues with the lights in the room. We will investigate and work on our lapses to improve and avoid such occurrences. Once again, we appreciate the opportunity for us to improve with your feedback. We certainly look forward to another opportunity to welcoming you back again! Meanwhile, stay safe and well! Kind Regards, Fherzana Begum Duty Manager
Dafit R.
icon-origin-TRAVELOKA
8,3
/10
Reviewed 98 week(s) ago
Good hotel, unfortunately does not provide accommodation to the airport.
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Accommodation's Reply
09 Oct 2023
Dear Mr. Dafit, Many thanks for staying with us and providing us with a great review and rating on your recent stay at Capri by Fraser, Changi City Singapore. We are delighted to learn that your overall stay was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Kind Regards, Freida Ng. Duty Manager
Mary G. C.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 102 week(s) ago
Great place to stay. Favorite part is the kitchen where stove, utensils and plates are provided.
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Accommodation's Reply
14 Sep 2023
Dear Ms Calilong, Many thanks for staying with us and providing us with a great review and rating on your recent stay at Capri by Fraser, Changi City Singapore. We are delighted to learn that your overall stay was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Kind Regards, Fherzana Begum Duty Manager
Mouris Limanto
icon-origin-TRAVELOKA
9,7
/10
Reviewed 102 week(s) ago
Place was clean, bed comfortable.
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Accommodation's Reply
13 Sep 2023
Dear Mouris, Many thanks for staying with us and providing us with a great review and rating on your recent stay at Capri by Fraser, Changi City Singapore. We are delighted to learn that your overall stay was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Kind Regards, Fherzana Begum Duty Manager
Number of reviews per page
20
40